Accenture Named as a Leader in Gartner’s 2017 Magic Quadrant for providing IT Services to CSPs Worldwide

Accenture has been named as the leader for providing IT services for communications service providers (CSPs) by analyst firm Gartner.

“In the communications industry, there is a race to respond to the changing dynamics of the market, increased competition and progressively demanding customers,” said Francesco Venturini, global managing director for the Communications & Media industries within the Communications, Media & Technology operating group at Accenture. “The winners will be those who adopt a platform-based model and transform at the core of the business. It’s no longer just about the back office – it’s about the move to digitally-decoupled architectures and digitally-enabled workforces that provide innovative services to the end user across the ecosystem. This transformation is complex and requires a complete culture change and people transformation. CSPs are looking to collaborate with trusted partners to help them build their next generation services, networks and operations.”

The Gartner report – “Magic Quadrant for IT Services for Communications Service Providers, Worldwide,”  carried out by Jouni Forsman, Amresh Nandan and Norbert J. Scholz – analyzed 16 vendors who provide IT services for CSPs.

CSPs work with the vendors to enable new or enhance existing end-user offerings; transform their customer, revenue and service-management capabilities – such as better self-service, fulfillment, provisioning automation, monitoring, billing, supplier and partner management capabilities; and leverage data assets for improved customer insight and monetization.

Part of the company’s Communications, Media & Technology operating group, Accenture’s Communications & Media Industry practice helps its clients connect with the digital consumer, increase revenues and launch innovative products and services at speed and scale, while reducing costs. Its Communications Industry practice’s capabilities include:

• Digital infrastructure, encompassing network, cloud, and multi-speed architecture solutions;
• Digital operations, such as data analytics, digital business operations, and partnerships;
• Digital services, including video and content, security, and IoT services; and

Digital engagement, such as omni-channel customer engagement, enhancing the customer experience through advanced design, and active customer value management.