An ESOMAR certified market research and consulting firm has published a report that the global AI-enabled testing tools market revenues will grow at over 13% CAGR through 2030.
Telecom firms are leveraging the potential of AI to manage and assess large volumes of big data to draw actionable insights and offer better customer experience (CX), enhance operations, and boost revenue with better quality products and services.
With a study projecting that 20.4 billion connected devices will be in use globally by 2020, more communication service providers (CSP) are unleashing the power of AI-enabled maintenance and testing tools in the telecom industry.
AI-enabled Testing Tools Market: Key Takeaways
- Deployment of AI-enabled testing tools will rise at about 13% CAGR during 2020-2030
- Adoption of machine learning and pattern recognition for deploying AI-enabled testing tools to remain prominent
- North America will remain the epicenter of value-capture opportunities, given the strong presence of technology pioneers
- Market players to focus on R&D as well as the deployment of ML-based multiple agent archetypes
“AI has helped telecom companies’ scale up growth and revenues, in tandem with improving network capacities and allowing faster processing of huge chunks of data. With the usage of connected devices skyrocketing, more CSPs are leaping on the bandwagon, identifying the value of AI-enabled testing tools market,” says the analyst.
COVID-19 Impact on AI-enabled Testing Tools Market
With work from home (WFH) becoming the new normal amid the COIVD-19 pandemic, deployment of enterprise-level information and communication technology (ICT) is climbing.
Telecom operators are subsequently banking on remotely operable solutions and automation enhancement tools in a bid to assure optimal functioning and counter lag in productivity. This, in turn, is fueling the adoption of AI-enabled testing tools, particularly in North America, Europe, and Asia Pacific (APAC).
AI will help the telecom industry reimagine customer relationships by recognizing contextualized requirements and interacting with customers via hyper-customized one-to-one contacts.
The technology will help set up mobile-network and fixed-line bundles that combine teleconferencing, VPN, and productivity apps. Such bundles will specifically attract commercial customers whose consumption of telecom services has moved from workplaces to homes and from demand in the field to fixed-line demand.
AI-enabled Testing Tools Market – Competitive Intelligence
Strategic collaborations and acquisitions have become a key priority for established as well as emerging players in the AI-enabled testing tools market. These firms are increasingly investing in R&D activities along with their peers to stay ahead of curve.