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Amdocs recognized as the leading vendor of customer experience solutions

AmdocsAmdcos the company that provides customer experience solutions has revealed that it has been selected as the  leading vendor in the global convergent charging solutions market in two separate reports by analyst firm, Infonetics Research. The report recognizes the company as the strongest vendors in the domain. The company secured highest marks in areas of market share momentum, financials and product roadmap. In the next report of the research firm Amdocs was named top convergent charging vendor by the highest percentage of respondents.

Speaking about the achievement, Rebecca Prudhomme, Amdocs vice president of product and solutions marketing, said, “Amdocs has lead innovation in the billing and charging domain for over 30 years. Our Omni Convergent Charging solution integrates policy control with real-time charging to enable service providers to launch and monetize advanced data services quickly and offer any type of service convergence, whether across payment methods, lines of business or networks. We were also the first in the industry to demonstrate virtualized, real-time charging, and are spearheading industry IN systems replacement as service providers look to deploy convergent charging capabilities that can allow them to retire these prepaid only systems no longer capable to support market expectations.”

On the report findings Shira Levine, Directing Analyst, Service Enablement and Subscriber Intelligence at Infonetics Research, said, “The larger the service provider and the more lines of business it has, the more charging silos it needs to interoperate, making it almost impossible to launch revenue-generating, bundled offers. As a result, we are seeing a growing number of service providers running up against the limits of their existing systems and replacing them with robust convergent charging systems that enable them to deploy convergent charging capabilities with minimal risk and rollout time, a trend that Amdocs has been able to capitalize on as it solidifies its position in this highly competitive market.”


Heena Gupta

A reader at heart, this girl loves to express through writing. Her ears perk up as soon as she senses any tech molecule in the air. With the ability to use and navigate typical technologies she becomes a complete tech enthusiast. This post graduate in Mass Communication lives in the world of gadgets. Fiction, history and cartoons keep her busy in the free time. Her urge to grow mixed with excellent writing skills forces us to have her as a part of our workforce.

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