Ameyo Emerge announces that it has migrated to Microsoft Azure to enhance its customer service capabilities.
With the new integration, Ameyo aims to foster its existing and new market scopes across the APAC region and also tap the rapidly emerging space with its SaaS (Software as a Software) based customer support offering through Ameyo Emerge.
Citing on the development, Bishal Lachhiramka, CEO, Ameyo Emerge said, “We are committed towards enabling our customers with modern capabilities to scale-up and remain competitive in a dynamic business environment. The availability of Ameyo Emerge on Microsoft Azure reiterates our efforts in realizing the same. It will equip us in building a process-driven and technology-driven business model.”
Ameyo Emerge reports to help businesses improve their customer experience across multiple channels such as voice, e-mail, chat, social media and SMS. Managing and growing these multiple platforms would have required significant investments in both CAPEX and OPEX.
By migrating to Microsoft cloud, Ameyo Emerge will not only enable faster deployment but has said to significantly reduce cost of ownership while enhancing scalability and supervision irrespective of location.
Harish Vaidyanathan, Director – Independent Software Vendor Programs, Microsoft India said, “Cloud is enabling businesses across sizes and verticals to increase business growth and create seamless customer experience across channels. With Microsoft Azure, we are happy to provide Ameyo Emerge the hyper-scalability and flexibility required to offer newer, richer, timely and secure experiences, perfectly suited to meet the specific business needs.”
Ameyo’s omni-channel strategy is touted to mitigate an organization’s customer support budget by up to 30%. Alongside guaranteed uptime on the cloud infrastructure for business continuity, Microsoft Azure will empower Ameyo Emerge to build applications at a faster rate, thus reducing time to market.