Avaya from its barrio has announced Avaya Contact Center Select, which offers sophisticated, multichannel contact center capabilities braced with the simplicity needed by a midsize organization.
Midsize companies are often challenged to make available multichannel customer care with technologies typically built for larger enterprises. Avaya from its quarter fills the gap in purpose-built midmarket communications and collaboration solutions to enable both mid and large enterprises to equally address the needs of their most strategic assets: their customers.
Avaya Contact Center Select is the first of a new category of products from Avaya – enterprise-class solutions that are optimized for the midmarket and work with the Avaya IP Office Platform. Avaya Contact Center Select is based on Avaya Aura Contact Center.
Avaya Contact Center Select is anticipated to be generally available globally in June 2014 through Avaya channel partners. Avaya Contact Center Select software starts at $18,958 with 30 voice agent licenses, a multimedia license, and a supervisor license. Additional licenses are available on a per agent basis.
Avaya Contact Center Select is the second Avaya contact center solutions for IP Office to be announced since the beginning of the year. Avaya IP Office Contact Center offers multichannel capabilities for 5-100 agents.
Coxswained by Avaya IP Office Platform, Avaya’s midmarket portfolio offers one of the most comprehensive portfolios of communication and collaboration solutions on the market. In addition to the contact center solutions, the portfolio includes video collaboration, mobility, security and networking solutions.