Beyond Imaging: Canon India’s New Frontier in Automation and Cybersecurity
Canon India Pvt. Ltd., the sales and marketing arm of Canon Inc., has expanded its portfolio to include automation sales and cybersecurity solutions. Established in 1997, Canon India delivers advanced digital and security technologies across the country. Canon India remains committed to empowering businesses with innovative automation tools and robust cybersecurity solutions for the digital age.
During the interview Abdullah Ansari interacted with Mr. C Sukumaran, Senior Director- Product & Communication, Canon India. The interview had a set of questions from automation solutions to the latest advancement in cyber security. Here is a glimpse of the interview.
1. What makes Canon a comprehensive provider for office automation solutions?
Technological advancements, today, have grown manifold ushering in a new era of digital transformation, reshaping the modern workplace. Today, organizations are actively seeking solutions that drive efficiency with smart integration of AI, ensure a secure office environment, and optimize operational costs. These are not just trends—they are the need of the hour for organizations.
Canon, as a trusted partner to businesses across India, plays a pivotal role in this transformation journey. From advanced hardware to integrated solutions, we empower organizations to streamline their operations and adapt to the evolving digital landscape.
Our offerings span across Print Management, Efficient Document Management, Cybersecurity, PDF management, and Surveillance Solutions—each designed to enhance productivity, protect critical information, and enable seamless workflows. By combining innovation with deep industry insight, Canon helps businesses build smarter, safer, and more cost-effective workplaces.
2. How is Canon driving digital transformation in sectors like BFSI and Healthcare?
The digital revolution is fundamentally reshaping industries, and Canon India is proud to be at the forefront of this evolution, particularly in the Banking, Financial Services, and Insurance (BFSI) and Healthcare sectors.
In BFSI, our Therefore Information Management system streamlines workflows, such as KYC documentation and claims processing, while ensuring compliances and safeguarding data through secure hosting in India’s Azure data centers. Our Tungsten Automation Power PDF Editor simplifies managing critical financial documents like bank statements and insurance agreements. Adding to this, our advanced ESET solutions, integrated with a focus on Zero Trust Architecture, provide robust Microsoft Office Cloud App protection, endpoint security, and server protection to shield sensitive systems against cyber threats.
On the other hand, Healthcare organizations face growing demands to improve services while reducing costs. Our document management system addresses these challenges by securely storing and managing patient and financial information, automating workflows, enhancing privacy, and streamlining documentation processes for greater efficiency. ESET strengthens the sector’s cybersecurity posture with AI-driven real-time threat detection and secure management of critical infrastructure—safeguarding healthcare organizations against ransomware and other malicious attacks.
Leveraging our extensive sales network and robust customer support, we at Canon integrate these innovative solutions to deliver comprehensive, secure, and intuitive offerings. This seamless approach allows businesses of all sizes in BFSI and Healthcare to protect their digital assets, ensuring efficiency, security, and peace of mind.
3. What are the main focus areas for Canon’s BIS segment this year?
This year, Canon’s BIS segment is focused on driving growth through strategic initiatives that align with our commitment to innovation and customer satisfaction. We are dedicated to expanding our footprint in solutions-driven offerings, helping businesses optimize operations, reduce costs, and enhance efficiency through smarter technology integrations.
In parallel, we are strengthening our presence in the Color MFD segment and accelerating growth in the laser copier segment. We are proud to have retained our No. 1 market share for nine consecutive years in the Laser Multifunctional Devices category, as reported by the IDC Worldwide Quarterly Hardcopy Peripherals Tracker (Q4 2024). This strong performance reflects our continuous efforts to innovate and deliver value to our customers.
Our focus also remains on retaining our market leadership and being India’s preferred partner, supported by a robust portfolio of products and solutions that address the dynamic demands of the market. Moreover, we are committed to customer retention and acquisition, fostering long-term relationships with our existing clients while actively reaching new customers through personalized engagement, superior service, and cutting-edge solutions.
These strategic initiatives are designed to help businesses operate smarter, more securely, and more efficiently in today’s increasingly digital landscape. With Canon’s unwavering focus on innovation and customer-centricity, we are confident in our continued growth and leadership in the Indian market.
4. How is Canon adapting to the shift toward cloud-based solutions?
At Canon India, we recognize that cloud adoption is a cornerstone of modern business transformation—especially in a dynamic and rapidly evolving market like India. To support this shift, we offer a comprehensive suite of cloud-based services that help organizations transition from traditional systems to agile, digital workflows.
Driving this transformation are our innovative solutions such as uniFLOW Online, Therefore Online, and ESET Online—securely hosted on Microsoft Cloud. These platforms offer unmatched scalability and accessibility, enabling seamless collaboration and supporting remote work environments. By moving away from physical infrastructure, businesses benefit from significant cost savings while enhancing operational efficiency.
Our cloud offerings are built with strict adherence to robust security measures to ensure data integrity and protection. Integrated disaster recovery mechanisms further minimize the risk of data loss. These capabilities are especially impactful in sectors like BFSI and Healthcare, where optimized workflows, enhanced productivity, and innovation are critical. Through these initiatives, Canon continues to solidify its position as a trusted partner and a leader in cloud-driven digital transformation.
5. Can you share insights on Canon’s partnership with ESET for enhanced cybersecurity?
Our strategic partnership with ESET marks a significant leap forward in strengthening cybersecurity for businesses across India. By integrating ESET’s cutting-edge technologies, including the powerful and versatile ESET PROTECT platform, we aim to deliver comprehensive, multi-layered protection against a wide range of cyber threats such as ransomware, phishing, and zero-day vulnerabilities.
The platform supports both on-premise and cloud-based deployments, offering flexibility to suit diverse business environments. It features behavior-based detection, cloud-powered analytics, and intuitive capabilities such as anti-phishing, anti-spam, and anti-theft protection.
This collaboration reflects Canon India’s commitment to driving seamless digital transformation while equipping businesses with scalable and accessible security solutions. With a strategic focus on Zero Trust Architecture, Canon is set to further elevate its offerings by embedding ESET’s advanced capabilities into its broader solutions portfolio.
Backed by Canon’s extensive sales network and robust customer support, we are committed to delivering end-to-end cybersecurity solutions that are comprehensive, secure, and easy to manage—empowering businesses of all sizes with the confidence to protect and manage their digital assets effectively.
