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Biggest Year End Story is Here- 25 Tech Leaders Define 2023!

TECH-SECTORThe technology sector is growing rapidly and has been showcasing enormous changes and progress in the last few years. A lot has been changed and modified. COVID has impacted huge growth in the technology sector. Whether it’s the automotive industry or the healthcare industry, every industry has been transformed with autonomous facilities. Artificial intelligence will become more prevalent in 2023 with natural language processing and machine learning advancement. Artificial intelligence can better understand us and perform more complex tasks using this technology. It is estimated that 5G will revolutionize the way we live and work in the future. By focusing on the same, in this year-end special, we talked with the tech leaders about the developments and future plans for 2023.

Gaurav Burman- VP & APAC President, 75F, India

Gaurav Burman“The Building Management System industry has witnessed a significant spurt in demand for HVAC systems and advanced IoT-embedded solutions. Throughout the year 2022, the industry has been amidst a technological revolution to keep up with the evolving needs of homebuyers and builders. Rapid technological advancement coupled with the adoption of IoT technologies have resulted in the creation of smarter and more efficient HVAC systems, which are enabling buildings with intelligent solutions. Building owners and facility managers are now striving towards newer energy efficiency standards as they get empowered by actionable intelligence.

 The increase in pollution and poor indoor air quality has prompted India to prioritize building management solutions for ensuring an optimal working environment. With the government emphasizing on energy efficiency, green buildings, and climate control measures through its Energy Conservation (Amendment) Bill, sustainable business practices have started gaining momentum. Businesses are prioritizing converting to green buildings to be in line with the Indian government’s goal of achieving a net-zero emission status by the year 2070.

 At 75F, we are very optimistic about the year ahead as we see a high demand for services in the BMS industry as businesses and building managers look towards optimizing operations and increased energy efficiency. With our Smart Building Technology and IoT solutions we look forward to being an active part of this journey towards a greener and sustainable future.”

Rustom Hiramaneck, General Manager, India, and South Asia, Acronis

Rustom HiramaneckMajor Tech Trends for 2023

  • Further consolidation. Security vendors adding more and more functionality under one product roof aiming to be end-to-end cybersecurity providers. This includes not only new security verticals – for example, network security in addition to endpoint security, or cloud security but also such areas/markets like data protection, user behavior analytics, IoT-related security, and so on.
  • Security shifting to the cloud. There will be more and more cloud-based security along with the security of the various clouds. On-premise security products will not go away but such solutions losing market share rapidly and will only make sense in some specific enterprises and governmental/military space later.
  • Cybersecurity more and more will rely on Machine Learning, Artificial intelligence, and big data analytics. AI is already used in security but in rather narrow tasks like anomaly detection and this will be expanding.
  • More and more vendors will develop and push whole security platforms that form security ecosystems of partners and customers like Acronis already did. The platform will allow to the addition of necessary security fictionality in place, make specific tasks easier to perform due to automation, and quickly react to new emerging threats by minimizing feature delivery or functionality integration time from vendors to partners and customers.
  • Authentication and Identity Access Management (IAM) products have to evolve as currently these systems are under heavy attack and will be attacked more frequently. Many attackers have already started to steal or bypass Multi-factor Authentication (MFA) tokens. Recent attacks against Okta and Twilio showed that such external services are getting breached. 2FA or MFA products or functionality should be ready for these attacks and configured properly with a minimum required access rights given to all the company employees.

AI/ML, IoT, and Computing In 2023

AI and IoT are the future. They are already used extensively but will take a key role in a lot of security aspects later. Currently, AI/ML is used for big data analysis, detection, and recognition of anomalies among this data, including searching complex patterns within it, and predicting future outcomes based on the data. Acronis is using AI/ML to analyze the integrity of stack traces in Windows executables, for detecting malware based on behavior, to spot malicious documents and scripts, illicit data changes, hardware failure prediction, successful recovery automatic detection, and so on. We plan to constantly improve all these existing functionalities, as well as add new ones for example an AI-based detection of malicious URLs (technology already developed actually), and others. However, it is also very important to develop and train AI/ML models properly, as they are under attack by cybercriminals who also use AI extensively in their malicious activities. Attackers will try to use weaknesses in the models, implant bias on purpose into data sets, or simply use the triggers to flood IT operations with alerts. This needs to be prevented and dealt with.

Year 2022 and 2023

In 2022, we saw a huge jump in growth & revenues for Acronis in India. We are growing at 100%+ YoY and will target similar growth rates in 2023 as well. Our multilayered and integrated approach to Cyber protection and Security has created a unique positioning stance for us and customers are finding this of great value in hardening the overall security structure of their organizations.

Sangeet Kumar, Co-Founder and CEO, Addverb Technologies 

Sangeet KumarMajor Tech Trends to shape 2023

  •  5G Technology: 5G provides faster connectivity, ultra-low latency and greater bandwidth to an extent which has never been experienced before. 5G is going to transform industries and dramatically enhancing day-to-day experiences. It has the potential to significantly improve other modern-day technologies like Artificial Intelligence (AI), Machine Learning (ML), Augmented Reality (AR) and Virtual Reality (VR).
  • Artificial Intelligence and Machine Learning: Artificial Intelligence and Machine Learning are evolving technologies. We use AI in a variety of daily activities, including online shopping, navigation, and other tasks. One of the most used AI applications is voice and image recognition. AI helps in analysing customer behaviour, thus driving business insights and predicting market trends. Machine Learning is a branch of AI that focuses on algorithms to imitate human actions. The demand for machine learning is increasing across the globe.

AI and ML are continually developing and maturing with time and are the forces behind modern technologies and the comfort we have access to today. In near future, we will concentrate more on implementing no-code AI solutions that will simplify accessibility.

  • Robotic Process Automation (RPA): RPA is one of the most demanding technologies in businesses nowadays which is used to automate tasks across industries. It is very beneficial for businesses for their operations to increase speed, accuracy and efficiency. RPA combined with AI will yield several benefits to businesses in the coming future.
  • Edge Computing: Edge computing is the emerging technology which is covering up the shortfalls or limitations in cloud computing. Currently, huge amounts of data is collected via social media, websites, emails and web searches and stored on the cloud. Edge computing helps in the easy processing of data with limited or no connectivity.
  • Internet of Things: The Internet of Things (IoT) is a network of physically connected devices that are integrated with electronics, sensors, and software. These networked objects communicate with one another over the internet. It is critical in the industry and other contexts for achieving high productivity, efficiency and a safe working environment.

AI/ML, IoT, and computing in 2023  

  • World is becoming technologically advanced and data-driven, making things easily accessible and easy to use for customers. AI, ML, IoT and computing have digitally transformed the world by providing intelligent solutions to make things smarter. They all collectively help in streamlining the processes of the businesses. They are being used in each and every sector to provide comfort, speed, and convenience with the best cost optimization to the customers.
  • Addverb leverages technologies such as AI, Machine Learning, Robotics, Automated Storage and Retrieval System (ASRS), Shuttles, and IoT along with our in-house software solutions to improve the performance and accuracy of warehouse and factory operations.

Year 2022 and 2023

2022 has been a prosperous year for Addverb as a leading conglomerate, Reliance Industries joined us in our mission. Earlier this year, Addverb announced a strategic partnership with Reliance that saw Reliance invest upto USD 132 Million to accelerate the company’s expansion in Europe, US and UAE, and enable it to set-up the biggest Robotic manufacturing facility at a single location. The company also successfully strengthened its global presence in Singapore and Australia. Additionally, Addverb launched a new software development centre In Pune. The first in the industry, Addverb was successful in deploying industrial robots on 5G stack in Jamnagar, Gujarat, the largest refinery plant in the world.

With the launch of Bot-Valley in Noida in 2021, Addverb is able to produce 50,000 robots in a single year. Additionally, the company is close to setting-up the world’s largest manufacturing hub which will offer over 3,000 direct and indirect jobs across India.

Sriram G, Co-founder, Anlyz

Sriram GMajor Tech Trends to Shape 2023

  • Artificial Intelligence: Threat actors have stepped up with their use of technology and businesses need to embrace the latest technology to stay a step ahead of the malicious threat actors. One of the ways AI can help in cybersecurity is by automating threat monitoring. AI’s risk-sensing capabilities can be useful in detecting malicious software and update in a timely fashion.
  • Metaverse: Metaverse is an immersive digital network of 3D interactive worlds and 2023 will see an advancement in metaverse technology. Experts predict that bigger companies will start using metaverse for corporate training across offices, conferences and hybrid meetings.
  • IoT: The number of cybersecurity attacks has been seeing an unprecedented increase and hence there will be an increase in companies using IoT to up their cybersecurity. IoT will also allow companies to optimize their current remote workforce, eliminating the number of silos created due to the hybrid work trend now.

AI/ML, IoT, and computing in 2023

AI/AIOPs along with IoT is the best case partnering for SIEM and the cybersecurity solutions we provide through our SOAR and SIEM product line. The ability to detect very slow or stealth events on a network that would otherwise be ignored or overlooked as a one-off is a valuable advantage of using Big Data. A security team is in a position to take action before a major security incident happens by identifying these sluggish or stealthy activities and AI is behind the success of these products. AI provides threat intelligence by processing vast amounts of risk data from organized and unstructured tools, reducing the time it takes for the security team to make important decisions and respond to reduce or eliminate the threat. Being an information security domain expert, we realize and acknowledge the role these emerging technologies have to play in 2023.

Year 2022 and 2023

The year 2022 saw a boom in cybersecurity requirements as organizations finally shaped back and normalized a hybrid work culture. The initial 2 years of the pandemic were spent on establishing business continuity and hoping that things return to normal. With the perimeter, virtually demolished organizations have become cognizant of the importance of “Holistic Security” and “ZTNA”. With the advent of the latest “CERT-IN” and the upcoming Privacy laws, SIEM and SOAR have become all the more imperative. We have seen a lot of traction in the latter half of the year and would deem 2022 to be a successful year for us as well as other organizations operating in the “Niche Cybersecurity” space.

2023 should see the emergence of “Managed Security Services” as the “New Normal”. We have initiated some strategic partnerships to adhere to the upcoming requirements and are looking to expand our portfolio to account for unstructured data in cybersecurity. The emergence of Managed Security Services was initiated by the flexibility, convenience, and ease of operation that Cloud Computing provided to the traditional infrastructure. Organizations are aching for similar convenience when it comes to maintaining their cybersecurity posture by levitating the burden of L1 & L2 Incident Response off their shoulders.

Vikas Bhonsle, CEO, Crayon Software Experts India

Vikas BhonsleMajor Tech Trends to Shape 2023

  • Artificial intelligence and machine learning will be picked up at the next level by organizations. The demand for AI-based tools to provide assistance and support to all the verticals irrespective of the organization size will boost adaptability, usability and expertise. Healthcare, education, governance, cybersecurity and many other emerging platforms need the support of AI/ML and 2023 will see the right utilization of the same.
  • Web3 or predominantly understood as blockchain technology will help in creating more decentralized products and services in 2023. The use of NFTs will see a substantial increase and so will the depth and expertise in its technology.
  • Sustainability and green technology will dominate most of the verticals’ technological advancements. Governments across the globe, especially India will push and provide more focus on reducing the Carbon footprint and work on developing strong decentralized energy initiatives. In terms of sustainability, we’ll see a continued push towards making supply chains more transparent, as consumers demand that the products and services, they invest in are energy efficient and backed by more sustainable technology.
  • Enterprises can use the packaged capabilities of industry cloud platforms as building blocks to compose unique and differentiating digital business initiatives, providing agility, innovation and reduced time to market, while avoiding lock-in. By 2027, Gartner predicts that more than 50% of enterprises will use industry cloud platforms to accelerate their business initiatives.
  • Digital immunity combines data-driven insight into operations, automated and extreme testing, automated incident resolution, software engineering within IT operations and security in the application supply chain to increase the resilience and stability of systems. Digital immune systems provide a path to achieve high business value, along with mitigating risk and increasing customer satisfaction.

AI/ML, IoT, and computing in 2023

AI/ML, IoT and computing will be the key drivers of technology advancement in 2023. As explained earlier, AI/ML will continue being a trend in 2023 too, the variation of these emerging technologies will only be in terms of depth and vastness. Cloud, 5G, AR, blockchain, edge computing, cybersecurity, data analysis, robotics and more will extensively make use of and advance themselves using AI/ML, IoT and computing tools.

Crayon’s focus is to help organizations with their secure, cloud-first digital transformation journey. We help organizations innovate their operations and utilization of technology using scalable AI and IoT technologies. Distributed cloud technology and AI in cloud and DC set-up is where we look at leveraging the trend and utilizing the advancements to our current set of services to better ourselves and our deliverables.

Mahesh Wagle, CEO, Cybernetik

Mahesh WagleMajor Tech Trends to Shape 2023

Indian enterprises are currently observing a widespread trend where they are looking to maximise their assets. Given that quality and automation go hand in hand, the rising demand for high-quality goods is another factor influencing this trend. Unlike manual processes, which put the workers at greater danger, automation can deliver operations that are secure and error-free. In 2023, we can anticipate the entry of artificial intelligence (AI), which is a crucial component of process automation. Any business will be able to make use of AI’s capacity to develop more intelligent products and services thanks to its simple drag-and-drop interfaces.

In the near future, AI, machine learning, connectivity, and vision systems will enable robots to respond quickly and logically on their own to unforeseen circumstances.

Additionally, 2023 will see a huge advancement in blockchain technology as businesses produce more decentralised goods and services. Decentralizing data storage and encrypting it with blockchain technology would enable new methods of accessing and analysing the data while also ensuring the security of the data.

AI/ML, IoT, and computing in 2023

Data-driven manufacturing will become more widespread in 2023. Manufacturing will transition from automation to autonomy as Industry 4.0 technologies such as AI, ML, Virtual Reality (VR), Industrial Internet of Things (IIoT), predictive data analytics, and Augmented Reality (AR) become more advanced. The data-driven model will streamline supply chain and manufacturing operations, increasing resource utilisation and related efficiency as a result.

Cybernetik builds top-notch automation solutions by fusing cutting-edge equipment and technology with a talented, creative workforce. For virtual validation and commissioning, remote support, and troubleshooting, specialised technologies such as Digital Twins, Virtual Reality (VR), and software like Vuforia Chalk, and others are useful.

 2022 and 2023 in terms of business

The year 2022 has been a quite an exciting one for us. We undertook a number of challenging projects that most companies would normally be reluctant to embark on. We have developed solutions to automate essential business procedures for major players in the Indian market, including BASF, Sanofi, Bayer, Suzlon, and Bajaj Auto and Bharat Forge.

In the process of establishing our 5th manufacturing plant in a location that spans across 20 acres at 80,000 sq mt and with a manpower of 120, our production capacity has increased by 15x. The new facility will support our objective of serving the export markets like the USA & other nations given its proximity to the new Bombay-Goa highway, better access to the airport, and location near the port. We launched a Global Partnership Program to collaborate with organizations across geographies on projects involving robotics and process automation. We also acquired a majority stake in US-based Buffalo Extraction Systems to provide turnkey solutions to the companies engaged in the extraction of medicinal plants, herbs, spices & essential oils.  We have a major focus on emerging technologies such as electric vehicles, where we have developed automated battery pack assembly lines for some of the biggest battery manufacturers in India.

In the future, we intend to use augmented reality (AR) more to speed up the virtual commissioning procedure. This is one step in a larger plan to simplify the entire procedure from design through commissioning. The quicker and more precise integration of data from process simulation into design is a crucial component of this endeavour.

We also intend to advance EVs across the nation by educating all of our audiences on battery-swapping and addressing any safety issues that may arise.

Animesh Samuel, Co-founder & CEO, E42

Animesh SamuelMajor Tech Trends to Shape 2023

With revolutionary innovations which were considered futuristic till about a few years ago becoming today’s reality – we know that we’re looking at a future heavily influenced by tech in all aspects of our day-to-day lives. From intelligent robots powered by AI, machine learning, and NLP to NFTs based on blockchain and cryptocurrencies to wearables – the field of technology is only getting bigger and better by the day. According to experts, Metaverse will contribute $5 trillion to the world economy by 2030, and 2023 will be the year that determines the metaverse’s course for the following ten years. The fields of augmented reality (AR) and virtual reality (VR) will develop further.

AI/ML, IoT, and Computing in 2023

Artificial intelligence and the Internet of Things (IoT) are two major developments that are expected to revolutionize the globe and blow our minds in the coming decades. Future possibilities for these two pillars are enormous. With time, more and more physical objects are being connected to the Internet; examples include security sensors, wearables, and even common domestic items like washing machines, which can now talk and exchange data. Businesses will soon need to adopt this cutting-edge tech to stay relevant in the competition. With 5G in the mix, we will witness another level of disruption that on many fronts we cannot even imagine.

We’ve already entered a connected world that is only going to get more and more connected and is sure to have an impact on every industry, from manufacturing to logistics to healthcare. The empowerment that these technologies are giving to humans extends beyond businesses and we will continue striving to be a part of the revolution for the betterment of the environment and the world at large with a promise to leverage the advancement in tech to create more sustainable solutions.

2022 and 2023 in terms of business

2022 has been a year of growth for E42 – the launch of our marketplace with ready-to-hire AI workers created by our teams and partners and several accolades that we’ve received for the platform including Financial Times High-Growth Champions – APAC 2022, Statista India’s Growth Champions 2022, becoming a member of the esteemed NASSCOM DeepTech Club, and recognition by in Gartner int their marketplace report. In the coming year, we will be focusing on expanding our partner ecosystem, enabling more and more enterprises to become a part of the AI revolution, and will continue striving to ensure security, privacy, and quality in the solutions we’re building for our customers. We have already added more than 20 new customers and 15 partners in India, the US, and the Middle East.

 Sagar Gupta, Director, Ekkaa Electronics

Sagar Gupta Major Tech Trends to Shape 2023

For the coming year 2023, semiconductors advancement and supply will shape the next big thing in the economy. Post-Covid times when everything is moving towards normalcy, the way people consume data and interact with data and media has changed significantly. Web 3.0 and metaverse are still a distant reality but the products leading towards it will be the next big things in coming years.

An open cell which is a semiconductor for displays along with its ancillary will be the next hardware support leading toward the future. Let it be an electric vehicle, LED TVs, consumer appliances, speakers, and watches interactive displays are used in almost everything. Having all products connected to the internet and interactive media center with which people can connect to any person in the world from anywhere, this tech is getting more sophisticated and advanced in coming years and will provide a base for all the upcoming projects, be it Virtual reality and AI.

AI/ML, IoT, and Computing in 2023

Emerging technologies are crucial to modernizing industry. AI, ML and computing are some of these technologies that have a major influence on the manufacturing industry. With the help of developing technology, businesses are being turned into digital environments.

Nobody anticipated that new technology would quickly take over our life a few years ago. The business ecosystem’s demands and expectations for real-time engagement on these apps have changed as a result of the users’ rapid technological advancement. How we react to global issues is greatly impacted by these technological developments. These new technologies have the potential to enhance people’s lives and change the direction of the global economy.

 2022 and 2023 in terms of business

1st half of 2022 has shown a lot of improvement after the tough times post lockdown 2, post-2021. As the world returns to normalcy and the world returns to offices and schools, the overall demand has emerged and businesses are sore in numbers as well as in quantity.

However, the 2nd half of 2022 has shown challenges due to the global cues of recession due to increased inflation and tight supply chains. Despite the global negatives India has shown tremendous growth and promise. The overall size of the market and customers has increased leading to new opportunities and growth in the market.

Overall, I am expecting, as per the figures, a YOY (year over year) growth of 30% in terms of turnover and profitability. 2023 has been planned in a big way showing lots of promises and hope.

The entire Covid scare will be long gone and the world will move at a much faster pace. April 2023 is expected for the global markets to excel after the consolidation in the coming months. Being in LED TVs and display business we feel as an industry that the market will explode in terms of demand plus India’s reach to global markets. Make in India is soon becoming reality as more global companies are showing interest and moving towards self-reliance.

Overall, 2023 we believe will be the breakthrough year for Ekkaa in a big way.

Further as per the letter of intent from the industry and our associate we’re expecting a minimum of 40% YOY (year over year) growth. Next year India is also hosting a cricket marquee event i.e. World cup 2023 which will be another boost for our sales.

Pankaj Gupta, Founder and CEO, 

Pankaj GuptaMajor Tech Trends to Shape 2023

There are a few broad areas that I see as trends for the next year.

  • Blockchain will come to the consumer: As complicated and jargonized as it might sound today, we will soon see Blockchain offering actual consumer benefits. I think we will begin to experience blockchain applications for AI, where Blockchain will reduce the security risks of AI applications. It is an emerging technology for securing crucial applications like financial transactions, making them more mature. In 2023, we will see a more evolved, refined usage of Blockchain.
  • Cyber Security will continue to rule: Needless to say, Cyber security is and will continue to stay on top of all tech trends because there is nothing more critical than the security of data and information today. The year 2022 saw many prominent tech players suffering data breaches multiple times – even the biggies needed to strengthen their security databases.
  • Artificial Intelligence (AI): AI is the favorite tool of innovators these days and will be so in 2023 too. It is applied everywhere – online shopping, the internet, in navigation or managing daily schedules and whatnot. We will see its adoption and application in more unconventional sectors like health care and BFSI, to name a few. More companies will implement AI in their services and the company ecosystem. AI-enhanced products would simplify and enhance the lives of each one of us.
  • Virtual Reality (VR) and Augmented Reality (AR): The next big thing is the VR headsets with mixed-reality versions. Multi-tasking with AR and VR tools will be a breeze. These are solid tools that are integral to enhancing customer experience these days. While the adoption of AR and VR has been slow in the past, in 2023, it is meant to pick up the pace.

AI/ML, IoT, and computing in 2023

I have already listed my favourite emerging trends in technology – it is clear that AI/ML and IoT will lead the way for the future. IoT will offer scalability with various devices interacting via internet, and AI will make the devices learn from their data and experience.

I see that we may be giving more time and energy to implement our innovations and creations of the past. We have our tools handy – AI, IoT, and cloud computing. Now the devil is in the detail – how do we make everything that we have, being executed in various industries, in life scenarios?

We have a solid AI-based application (Face AI), which is a hit in the human resource domain – HR professionals love it because it lets you engage with someone sitting far away and helps in reading or analysing their expressions. Now we are tremendously excited to see how this creation of ours empowers other industry domains – AI is a powerful tool that is just poised to explode. 2023 is going to be an exciting year.

2022 and 2023 in terms of business

2022 was a strong growth period for us, with revenues growing more than 100% YoY. More importantly, the growth was driven across geographies and services. We now have more than 30% of our revenues from outside of India. We also signed a few large & strategic partnerships, including one with a leading Telecom provider & a large ISP.

Next year’s focus will be across 3 broad areas – enabling service providers in their CPaaS journeys, work closely with startups in enabling in-app communications & geographical expansion.

We are extremely bulling on the fast-growing countries in Southeast Asia, including Vietnam, Philippines, Thailand & Indonesia. These countries are emerging as significant outsourcing destinations & have a buzzing developer & startup ecosystem.

Our engagements with Telcos & other service providers have been growing & the response we have received is very encouraging. We will continue to focus on this area and establish a focussed & dedicated team to work on the segment.

The 3rd pillar for us will be our focus on the startup ecosystem. We are working with various investor communities, including angel investors, early-stage funds & VC’s in taking our solutions to this ecosystem. We will soon announce a program for startups where we will offer consulting support, free credits & other benefits to the startup community.

Manish Chasta, Co-Founder and CTO, Eventus TechSol

Manish ChastaMajor Tech Trends to Shape 2023

There are many technologies that have been on the threshold of a breakthrough and some are in the advancing stages of it these are what we believe will be the tech trends shaping the vertical in 2023.

  1. Web3: This technology is considered the 3rd evolutionary phase of the internet that would take accessing, analyzing and utilising data much better than before. The decentralization concept on which Web3 is formulated will help individuals and organizations have much better control over the data and help other verticals to benefit from it.
  2. IoT: IoT solutions for farming productivity have become a $16.5 billion industry. This is just an example of IoT being utilized by various verticals from AEC to sustainability to education. IoT with edge devices will take the advancement and use of technologies to the next stage.
  3. Generative AI: This AI uses unsupervised learning algorithms to create new content like images, video, text, music, and even code. Gartner predicts generative AI will account for 10% of all data produced by 2025. Research shows that by 2027, 30% of manufacturers will use generative AI to optimize their product development effectiveness.

AI/ML, IoT, and Computing in 2023

Automating processes will be the highlight of 2023 tech trends. Our main focus has been cloud security, red teaming & hacking, and SOC. All of these need AI, IoT and computing tools to achieve higher standards of cybersecurity products and solutions. There was a time when the cloud and our workstations with just enough security measures were considered to be secured. But, today that is not the case. Cloud, database and no other system or setup are completely safe. As a company that provides integrated IT security solutions to many customers in India and abroad, we realise that the stronger the latest technology adoption, the higher the benefit of the product and solution. The OEMs we have been associated with always look towards improving the quality of their products at every given chance to meet the changing dynamics of the technological aspects of verticals.

2022 and 2023 in Terms of Business

Running a business has changed in the past two years. When the pandemic struck our main aim was to make our customers’, clients cyber resilient. Since Cybersecurity attacks have evolved with remote and hybrid working models, Eventus focused on making itself well positioned in Cyber Defence and Cyber Resilience whilst developing capabilities like SoC as a Service, Red Teaming and Incident Response to respond to these opportunities in 2022.

We were able to establish ourselves as skilled Managed Security Services Providers with offices in major metro cities of India like Mumbai, Ahmedabad, Bangalore, New Delhi, and internationally in Dubai and Singapore. Out of our many achievements one was getting Eventus TechSol Cert-In empanelled which renders us to provide quality information technology auditing services.

Eventus now has some of the major clients in BFSI, Ed-tech, Technology, Energy and Healthcare industry where we are delivering excellence in next generation cyber security services and custom-tailored solutions for enterprises.

In 2023, Eventus is committed to focus more on building an even stronger resilient and response infrastructure towards security incidents which will empower our customers to effectively combat any kind of cyberattacks. Application Security is one of the areas we will be investing more efforts into. This space is evolving very fast with new technologies like serverless architecture, APIs, Blockchain architecture, Zero code applications etc and it requires dedicated efforts to ensure security throughout the development lifecycle. By integrating the testing parameters and checkpoints throughout the entire development lifecycle in a continuous and agile manner we can ensure cyber resiliency throughout the organization.

Satish, CEO, EverestIMS

SatishMajor Tech Trends to Shape 2023

2023 is going to be an exciting year for technology. Some of the major trends in 2023 and beyond will include:

  • 5G, the next generation of wireless technology, promises faster speeds, lower latency, and more capacity than ever. It will enable a new wave of mobile and IoT applications that require high speeds and low latency. Application for the B2B segment will be very high for 5G.
  • Artificial intelligence is already becoming increasingly commonplace, and in 2023 we expect it to become even more ubiquitous. AI will power new applications and services and become more deeply embedded into our everyday lives.
  • Blockchain, a distributed ledger technology, will enable secure, transparent, and tamper-proof transactions. Blockchain will gain mainstream adoption, particularly in the financial sector, ensuring a new era of secure and efficient financial transactions.
  • Virtual reality technology is becoming more realistic and will become more immersive, enabling applications and experiences such as virtual tourism and virtual shopping.
  • Augmented reality technology overlays digital information in the real world, enabling augmented reality shopping, navigation, and more.
  • Business-specific Metaverse will provide a single, consistent virtual world available 24/7 from anywhere, realized through a combination of advanced 3D graphics, artificial intelligence, and virtual reality technologies built on the existing Internet infrastructure.

AI/ML, IoT, and Computing in 2023

In 2023, emerging technologies like artificial intelligence (AI), cloud computing and the Internet of Things (IoT) will play a key role in enabling businesses to automate processes, make better decisions, and improve customer experiences. For example, AI will automatically identify patterns in data and make predictions, while IoT will help collect data from devices and sensors in real time. Cloud computing will continue to provide the underlying infrastructure and platform for these technologies.

Our key focus would be on AIOps and Observability. EverestIMS is focused on simplifying IT operations at scale with automation, and AI/ ML, using a platform-centric AI/ ML-driven approach. We are also driven by Observability to increase visibility into system behaviour, improve issue detection, gain insights into system performance, increase uptime and enhance customer satisfaction. Observability is a crucial technology trend, essential for today’s complex systems.

Sridhar Dharmarajan, Executive Vice President & Managing Director-Hexagon Manufacturing Intelligence, India and MSC Software, Indo-Pacific

Sridhar DharmarajanMajor Tech Trends for 2023

Hexagon’s vision is a future where data is fully and autonomously leveraged so that business, industry and humanity sustainably thrive. Some of the major trends that we can expect to see in 2023 and beyond are:

Deeper focus on sustainability

Hexagon has been furthering sustainability goals through our solutions that span the manufacturing process by enabling organisations to increase productivity and reduce waste across design, build, and manufacturing. Our solutions help optimise performance and processes to minimise power losses and waste. This promotes an increase in operational time and the output of clean, renewable energy. Computer simulation and virtual testing enable better use of materials.

Digital twins

In today’s environment, several existing technologies are making digital twins possible. For example, with cloud, affordable computing is now available on-demand and preconfigured, with increased business agility, flexibility, scalability, and data aggregation capabilities.

In the next 2-3 years, there will be a democratization of simulation-based digital twins across industries, as the use cases and business benefits become more apparent. Digital twins will also enable holistic decision-making as they can connect insights across different stages of the product lifecycle from design to after-sales especially in automotive and manufacturing industries.


The Indian Government has taken a bullish stance on achieving carbon neutrality through the rigorous and fast-paced implementation of EVs. The Government of India is working to facilitate the country’s transition to EVs through policy-led supply and demand-side incentives. Over the next five years,  the electric vehicle (EV) segment in India is expected to attract investments of over $12 billion, or close to Rs 1,00,000 crore, across the automotive value chain. Both established and new players are scrambling to set up EV or EV component manufacturing facilities.

Hexagon’s 100% EV program aims to accelerate the successful transition to electrification in the automotive industry. It brings together our experience in automotive design and engineering, production, and metrology with a new set of smart manufacturing technologies for eMobility to make the journey toward 100% EV faster and more cost-effective.

Quality at the forefront

With quality emerging as an important competitive differentiator, the focus on quality across industries is set to grow. Yet, several factors such as growing regulatory burdens and increasing complexity of products are making it harder each day for quality professionals to produce consistently high quality products. Forrester estimates that if each company in the Fortune 500 can increase their use of data by just 10%, they add USD 65M to the bottom-line for every Fortune 1000 company. Using software to run quality management makes it possible to get all the quality data in the company see it, analyse it, and put it to work. This quality data is coming from myriad sources such as customers, connected products, employees, suppliers, and other connected enterprise systems.

As a global leader in sensor, software and autonomous solutions, Hexagon is an enabler of sustainability, with solutions that improve efficiency, quality and safety across a broad array of industries and societies.

AI/ML, IoT, and Computing in 2023

Hexagon has a unique set of competencies critical to fusing the physical and digital worlds and fully connecting and leveraging customers’ data. Adding a layer of AI/ML can provide a range of valuable insights to predict how a part will behave in the future in different scenarios and setups. This learning can inform decisions to help optimize the design before creating a physical prototype. AI also enables greater automation of the testing process by narrowing it down to favourable outcomes. Even more important, these tools democratize the design process since they eliminate the need for complex data models and allow users to widely-available CAD files, imagery, or scalar data as input.

AI/ML, IoT, Computing will all build into Big Data, which when leveraged together can help create Smart Digital Realities. They introduce autonomy, creating the power to understand what was and what is, and to see what could be, what should be and what will be. 

2022 and 2023 in terms of business

2020-22 has been an exceptional growth period. With COVID lockdown, the dependence of businesses on technology has increased, giving every tech led company a window to grow. For the first time, businesses were leaning on data driven analysis for expansion and investment.

Looking through performance—following are the highlights of Hexagon’s performance. For future growth we are expecting a 5-7 % organic growth and 8-12% average total growth per year between 2022-2026.

  • Operating net sales increased by 15 per cent to 4,347.4 MEUR. Using fixed exchange rates and a comparable group structure (organic growth), net sales increased by 12 per cent
  • Industrial Enterprise Solutions (IES) operating net sales amounted to 2,146.0 MEUR. Using fixed exchange rates and a comparable group structure (organic growth), net sales increased by 11 per cent.
  • Geospatial Enterprise Solutions (GES) operating net sales amounted to 2,201.4 MEUR. Using fixed exchange rates and a comparable group structure (organic growth), net sales increased by 13 per cent.
  • Manufacturing Intelligence recorded 15 per cent organic growth, driven by a strong recovery following the Covid-19 pandemic, especially in electronics, automotive and manufacturing.

Vishal Dugar, Chief Growth Officer,  INT. (Indus Net Technologies)

Vishal DugarMajor Tech Trends to Shape 2023

  • COVID has (re)confirmed that health is top priority and that remote access is important. Healthcare and life sciences are a few sectors that INT. focuses on, and here we continue to see growth in areas including telemedicine, personalized medicine, genomics, and wearables. We help our clients leverage Artificial Intelligence (AI), cloud computing, Extended Reality (XR), and the Internet of Things (IoT) to develop and deliver new treatments and services. Forbes mentions that during the first months of the pandemic, the percentage of healthcare consultations that were carried out remotely shot up from 0.1% to 43.5%. This has been made possible by faster communication techniques, the cloud, and analytics.
  • Enhancing the impact by making computing available throughout the physical environment, while making this computing effectively invisible to the user, has immense potential. The goal is to create contextual awareness. This allows intelligent entities to determine and act in a decentralised manner. The new computing devices are mobile, and the jobs they are programmed to execute vary by the geographical location and neighbourhood of the devices. Ubiquitous computing can occur anywhere (at work, at home, across cities or even across countries), at any time (24/7), by anyone (adults or children, including those who are specially-abled), and with anything (home appliances, cars, machines). INT. advises its clients to focus on the results and let the specialists make it happen by leveraging this technology, as it will include a combination of devices (sensors, display, storage etc.), communication links, and interfacing technology (navigation, voice/video interfacing, etc.)

AI/ML, IoT, and computing in 2023

No tech strategy is complete these days unless we discuss data-related technologies such as analytics, artificial intelligence, machine learning, deep learning, and so on. These technologies are driving an era of automation leading to increased productivity. They also usher in speed and help optimize internal business operations. AI/ML can handle and analyze enormous data in an unbiased manner. In the HUMAN framework that we referred to earlier, an example of AI / ML usage for healthier lives is in NLP applications that can understand and classify clinical documentation. If we talk about Ubiquitous Computing, AI/ML helps to provide directions while we drive, answers our questions, offers music recommendations, and powers a growing number of business processes in the workplace. With reference to More, but Together, AI/ML has become part of every tech ecosystem to improve both effectiveness and efficiency. If we consider alternative technologies, ML and AI represent a significant opportunity for energy companies to implement more efficient processes for greater returns. AI and ML also contribute to Neo…Always due to its predictive nature to provide recommendations to organizations regarding the next stages of evolution of the tech strategy based on sufficient data from current systems. INT.’s offerings around AI and ML help clients stay ahead of the curve and let our clients be more nimble, responsive, and ready for changes.

2022 and 2023 in Terms of Business

While macroeconomics and the political environment are impacting the business mood in general, the need for digital is accelerating at an unprecedented rate. INT. is well placed to capture this opportunity. With our focus on enterprises in domains of our choice like financial services, healthcare, life sciences, etc., we are making a conscious decision to be subject matter experts and consult our clients. Our focus in 2023 will be to do more with our existing clients and go deeper with them, especially in areas of data, cloud, and web 3.0. We would also target enterprises in newer geographies and expand our presence globally. Customer centricity and partnership approach with our clients mean that a high growth trajectory is just the beginning for us. Our performance over years is as below

Lt. Gen. AK Bhatt (Retd), Director General, Indian Space Association (ISpA)

AK Bhatt“The growth achieved by India’s private space industry is the result of the landmark decision taken by our Hon’ble PM Narendra Modi in 2020 to open our space industry to private sector. As we look back at the year 2022, the industry witnessed some major milestones in the growth journey of the private sector with NSIL authorizing the space conglomerate formed by Larsen & Toubro (L&T) and HAL a Rs 860-crore contract for the commercial development of next 5 Polar Satellite Launch Vehicles (PSLVs) and the pact of OneWeb with NewSpace India Limited (NSIL) to launch LEO satellites from India and signing the first license contract with DoT for satellite broadband followed by the successful launch of 36 LEO satellites from Sriharikota. The launch of 1st Private Launch Vehicle from Skyroot in this year has made significant strides in the growth of the private space industry and also rising Indian space startups like Pixxel launched its third hyperspectral satellite ‘Anand’ for Earth observation applications following the launch of ‘Shakuntala’ earlier this year, Dhruva Space successfully validated its Satellite Orbital Deployer during the PSLV C53 mission and subsequently launched 2 nanosatellites for amateur communications in PSLV C54 using P-dot satellite platform, Digantara built the world’s first commercial space weather sensor, Agnikul Cosmos under the aegis of IN-SPACe established India’s first private space vehicle launchpad at Sriharikota. These strides by the startups and young entrepreneurs will encourage technology development in space for defence applications through 75 Defence Space Challenges aka Mission DefSpace launched by Hon’ble PM during DefEXPO 2022. The formation of IN-SPACe to handhold and promote the private sector culminated in the breakthrough signing of MoUs between ISRO/IN-SPACe and ISpA Startup members (Agnikul, Astrome, Bellatrix, Dhruva, Digantra, TSC Technologies and Skyroot). We also applaud the initiatives by the government authorities to bring together the industry stakeholders for their suggestions on the new Space Policy, spectrum allocation and licensing framework for establishing satellite earth station gateway and DoTs landmark move on abolishing the NOCC charges which signifies government’s continued commitment in supporting the growth of digital communication therefore giving a much-needed push to the spread of satellite communication in the country. For furthering support to the growing space industry and to reduce the ‘Digital Divide’ the government may consider the administrative allocation of spectrum. The sustainable growth of satellite communications in India depends on the harmonization of 28 GHz frequency according to the global standards set by ITU, as the retention of 28 GHz frequency within space sector will support and help connecting the unconnected and provide impetus to local manufacturing & innovation.

The number of space startups in India has already crossed over 100+ and these startups have raised funding of more than $245.35 million. In forthcoming year of India’s G20 leadership, we expect the new ‘Indian Space Policy’ to be announced, this will enable India to likely achieve the capabilities much early, as compared to other developed countries like US. The new ‘Indian Space Policy’ followed by the Space Activity Bill will be a complete gamechanger which will cover upstream and downstream activities and will help formulate vision to bolster investment climate in the private space sector. Production Linked Incentive (PLI) scheme for satellite manufacturing just like the mobile handsets and telecom equipment will further boost the private space ecosystem and help encourage new startups to come up. With the first private launch taking place in India recently, we envision more independent launch solutions of Indian private companies for satellites and other spacecrafts in the coming year. The Indian space industry is at a growing stage and access to cost effective capital for startups will further give impetus to the rapid growth. With the private companies shaping up and increasing productions, there is also a need for holistic skills development which is competency of systems engineering, training on how to operate satellites skillfully, and technology associated with special alloy for launch vehicles.”

Anshul Gupta, Managing Director, Okaya Electric Vehicles 

Anshul GuptaMajor Tech Trends to Shape 2023

It is estimated that by 2030, nearly 50 billion devices will have internet connectivity but with covid-19 pandemic boosting businesses digital transformation journey, this goal might be closer than anticipated.

AI/ML, IoT, and computing in 2023

Artificial Intelligence, also known as AI, started gaining popularity a decade ago. It has still not slowed down and continues to be one of the leading technologies in 2022. AI is constantly evolving, and newer applications for this technology continue to spring upon the scene. Today’s most popular AI applications are image and speech recognition, navigation programs, voice assistants like Siri and Alexa, and even in 2023, AI/ML, IoT will continue to emerge and spread it’s applicability in almost all sectors.

Organisations are looking to use AI to analyse customer and business interactions to derive insights and identify triggers. It will help them predict the demand for services such as hospitals or tourism and aid in the improvement of resource allocation for various projects.
Machine Learning (ML) is a part of AI and uses supervised learning to learn new functions. It has seen a massive surge in demand for skilled professionals, making it an attractive trend to watch. According to Forrester, AI and Machine Learning will be responsible for 9% of all new jobs in the US by 2025.

2022 and 2023 in terms of business

All industries and businesses have seen shifts exacerbated by major challenges, such as the pandemic and the climate crisis. Here are the top business trends in 2022.

  • 2020 and 2021 saw organizations across all sectors adjusting to rapid transformation, and 2022 was undoubtedly  the same.
  • The future will continue to become increasingly technology-reliant, and this will have significant implications for businesses all over the globe.
  • The importance of social media in business marketing, the influence of the metaverse, and the blockchain will likely continue to increase in the years to come.

It’s undeniable: The future will continue to become increasingly technology-reliant, and this will have significant implications for businesses all over the globe.

Artificial intelligence is here to stay

  • In 2022, we can see the application of artificial intelligence nearly everywhere.
  • As we go deeper into a digitally altered society, AI will continue to be a massive transformation driver for global industries and businesses.
  • Research shows that the global AI market can reach up to a $190 billion market valuation in 2025. Additionally, in 2022, companies were expected to run on average around 35 AI projects in their operations.

The metaverse will begin to take hold

  • The metaverse is a new virtual world (mainly accessed with a VR headset), and it will provide access to all kinds of entertainment and projects, including the opportunity to work.
  • As the metaverse ecosystem grows in 2022, expect it to have a direct impact on the future of many technology sectors, and business in general.
  • Enterprises and businesses can expect the metaverse to shape their operations in three ways:
  • Building new modes of customer and business relations
  • Ushering in new currencies and transaction types, such as cryptocurrencies and NFTs
  • Streamlining remote employee communications

The blockchain will become more widely utilized for business 

  • The blockchain enables companies to track a transaction and do business with unverified parties, even without the assistance of financial institutions
  • According to the International Data Corporation, companies spent almost $6.6 billion on blockchain solutions in 2021. This is a 50% increase from the previous year, and is expected to grow beyond $15 billion in 2024.
  • With the new rise of NFTs and the metaverse, the blockchain will become a more important component of business in 2023.
  • Businesses might want to start studying blockchain technology, not only because it’s safer, but also because it is expected to generate significant business opportunities.

Internet security and privacy will become more important 

  • As the world becomes more digitized, there’s been an increased number of personal and organizational cyberattacks around the world.
  • Several corporations have been the target of major cyberattacks in recent days, and businesses have become more vulnerable to destructive attacks (in part due to the uptick in remote work).
  • Applying AI will make robust cybersecurity protocols easier and less expensive, and can enable cybersecurity to spot risks, which will only become more essential in the years to come.

Social media’s influence in business will rise

  • The importance of social media in business marketing and e-commerce plans will likely continue to increase in the years to come.
  • Finaria reported that spending on social media ads hit $105 billion in 2021 – a 15% increase since 2020. Over the last three years, spending on social media ads has jumped nearly 70%.
  • The power of social media for business is no joke: In 2020, TikTok took in around $1 billion in revenue; most of this came from selling ads on the platform.

Entrepreneurship is on the rise

  • Millions of people were laid-off or let go from their jobs during the pandemic, and the data shows that many of them became entrepreneurs.
  • In 2020, there were 4.5 million new business applications – up 24% from 2019.
  • In one survey, data showed that 62% of Gen Zers and 50% of millennials are planning to start a business.

alexAlex Marchesini, Chief Digital Strategy Officer, Planet Smart City

Major Tech Trends to Shape 2023

We will see an increase in investment and spending in certain areas of SaaS that have been lagging behind others in recent years, such as InsureTech and PropTech (including IoT), together with a continuation in macrotrends such as Quantum Computing, digital proof of ownership (i.e.: NFTs) and Machine Learning (ML).

AI/ML, IoT, and computing in 2023

More and more we will want to leverage new capabilities in ML, Augmented Reality (AR) and IoT in the PropTech space for solutions supporting the Sales and Management of Real Estate Asset as well as experimenting with other new trends such as NFTs.

2022 and 2023 in terms of business

For the Tech and Digital side of our business, the year 2022 was a year of opportunities: we discovered several new segments, and we were able to build strong services and solutions that allowed us and our customers to monetize those opportunities. In 2023 we will want to reinforce that activity, and become a one-stop-shop of PropTech solutions for all the Real Estate Developers and Asset Managers that understand the importance of the current digital transformation in RE.

Raman Bhatia, Founder & Managing Director, Servotech Power Systems Ltd.

Raman BhatiaMajor Tech Trends to Shape 2023

A few recent technologies that have increased EV adoption worldwide are quick charging within a few minutes and smart charging. In the year 2023, there will be numerous product launches in the Indian EV market, and with that it will be necessary to find numerous new answers to some of the persistent problems that this segment faces. Many EV manufacturers introduced low-cost technologies in 2022; the following years will see an increase in investment in these technologies. In my view these two trends are going to stand out among all:

Smart Charging: Smart chargers can connect with the vehicle and the grid, in contrast to conventional charges, to offer better costs for energy consumption. It also encourages more efficient energy use. Because drivers don’t always require a full battery, several electric vehicles have been developed to take a lengthy time to fully charge. Depending on the energy requirements of the vehicles, charges can be planned to go up to only 80% once a week, extending the battery’s lifespan. People can choose to charge a battery with renewable energy, reduce CO2 emissions, and lower energy prices with the help of smart charging solutions.

Charging Infrastructure: A better, more comprehensive charging infrastructure will also be necessary as there are more EVs on the road to enable ease of charging . The number of public charging stations needs to be increased so that people can quickly become used to the practice of charging their vehicles. It is necessary to prepare the common charging infrastructure in public areas to handle this traffic. Adopting contemporary technologies can encourage more people to buy electric vehicles. Most electric vehicle charging stations nowadays can accommodate fast and ultra-fast chargers, which are widely accessible on the market. By coordinating the payment methods used in charging stations, it also enhances the experience of charging away from home.

AI/ML, IoT, and Computing in 2023

One of the largest technological trends is AI. IoT and AI contribute to the creation of several tech-based tools for pattern recognition due to the continually expanding technologies. However, a lot of EV businesses and producers are still looking for efficient AI applications. Although applying AI can benefit any business, the truth is very few players have had a substantial influence on their bottom line. But all that is set to change. Internet of Things (IoT) integrations into services will increase in the EV segment and throughout many industries in the upcoming years, not just in the luxury market. In addition to suggesting charging cycles as additional areas to look forward to, AI and IoT can assist in understanding and monitoring a rider’s regular travel. In order to provide a seamless charging experience, EV drivers are pressing EV charge point operators and e-mobility service providers to manage charger availability and stability better. Up to 80% of the operational problems caused by software-related problems that prevent drivers from using EV chargers can be resolved by self-healing algorithms included into an EV charging management platform. The charging experience for EV owners is optimised through real-time issue discovery and automated self-repair.

 2022 and 2023 in terms of business

In recent years, the electric car market in India has grown significantly. According to data from the Federation of Automobile Dealers Associations (FADA), EV sales increased by 155% YoY between FY20 and FY22, reaching 4,29,217 units. This upward trend in the figures doesn’t appear to be slowing down, despite the recent decline in EV sales, a global pandemic, and concerns about a downturn. Servotech’s growth too was at par with the industry as we bagged key projects with leading oil and gas corporations to help build EV charging capabilities across different fuel stations, enabling a more connected EV charging infrastructure in the country.

From a business perspective, our focus is going to be on optimising battery technology and performance, while zeroing in on reducing range anxiety among potential EV drivers via our marketing efforts. The demand for electric vehicles will grow as battery technology advances. Production must keep up with demand in order for manufacturers of electric vehicles to continue making advancements. Electric vehicle production must become speedier, more effective, and capable of producing more automobile models. By utilising economies of scale, more effective mass production will also aid in lowering prices. In the upcoming years, EV companies should concentrate on enhancing OEM scale-up to enhance EV manufacturing that would support more widespread adoption at significantly lower prices, enabling them to compete on price with ICEVs. This, obviously, will be achieved as EV manufacturers and charging tech developers synergise, unlocking more lucrative business whitespaces to capture for all.

Nitin Singhal, Managing Director, Sinch India

Nitin SinghalMajor Tech Trends to Shape 2023

There will be the rollout of 5G in the country and its wider adoption by end of 2023. There will be a much larger increase in the use cases and interactions will be more intertwined into the daily lives of people. Whether it is related to buying, selling, or transacting with banks, insurance companies, financial services, retail, or online commerce – any exchange of information will be available and made available faster on 5G. As of now, there are 800 million smartphone users in the country, and about 10% are already 5G-enabled. By the end of next year, there is a good possibility that we will see about 80% of smartphones being 5G enabled. For CPaaS providers like Sinch, this would mean an increase in the consumer base and a greater opportunity to connect people with businesses.

There will be more power in customers’ hands. Enterprises will find more ways to connect with them, conditioning newer ways of life. Digital engagement will become all the more important.

With newer technologies comes along the discussion around vulnerabilities. So yes, 2023 will also see conversations around security and authentication. We see a lot of investments coming in these areas. Every second after a breach can cost a business very dearly hence, it is a critical discussion.

Technology again is an aspect we cannot sideline. The year ahead will see progress in matters of reliability, security, and sustainability of technology. The latter is a crucial discussion and will become more mainstream in 2023. Consumers will soon be demanding those products or services that they use or invest in, be energy efficient.

AI/ML, IoT, and Computing in 2023

One doesn’t have to be a futurist to say that in times to come, AI will be everywhere. With more customer-business conversations happening, AI and how businesses improve predictability and understand the context of customer conversations will be significant.

Convenience is key and customers are looking for instant gratification, meaning more customers are demanding, “I want this and want it now.” Thanks to an omnichannel approach, a lot of brands are putting together a perfect way to reach out to customers and with time, this will improve. Gartner predicts that conversational AI will reduce contact center agent labor costs by $80 billion in 2026.

At Sinch, we launched AskFrank, an AI-enabled intelligent question-answering search engine that does not work with keywords like other search engines but instead searches content based on the subject and the meaning. This means that even if the user does not know the right keywords to enter, they can still find out what they are looking for. The intent behind this launch is to keep bettering customer experience and every industry will need to work towards delivering the best CX. At Sinch, we are enabling this for our customers.

Brands will also find it useful to leverage customer data. Knowing what customers want and delivering on it will be the key differentiator. That’s what it is going to take to stay relevant and competitive in 2023.

2022 and 2023 in terms of business

Our business grew faster than the predicted growth for the industry at 30% in India. Riding on the back of over 600 billion messages worldwide, we are looking forward to a very promising year ahead. As CPaaS providers, there is a huge opportunity awaiting us over the next few years.

Given the capabilities we are adding – bringing in the expertise of global and the scale of local, we are in a unique position. Sinch India is equipped with a complete communication stack for enterprises – highly scalable and fast SMS services, email services supported by our flagship marketing automation solution, the ability to engage customers through our conversational messaging solutions across all channels, and finally a, centralized communication, and governance platform. Recently, we launched Mailhub- a powerful email API with excellent deliverability that helps enterprises reach their customers in the most contextual manner through inbox placement of their communications. Truly enterprise-grade. Very few players in the market have this capability and can say this today. We have already built that reputation and our teams continue to be innovation-led.

 Harikrishna Prabhu, COO, TechnoBind

Harikrishna PrabhuMajor Tech Trends to shape 2023

2023 is at the stage of starting more in-depth technological developments in various verticals. And this is why all of us need to understand which technology tools will continue their path and which will begin anew.

5G: There may be a few regions that have already been in the 5G space, but from India’s perspective, 5G entering the market is the biggest advancement one can think of. This is because the technology has the capacity to single-handedly transform India’s business and enterprise vertical. SMEs and SMBs will be able to plan their growth based on their capacity to utilize the technology.

Artificial Intelligence: I believe that artificial intelligence is still in its novice stage and has a higher potential that can be reached, but it is left to the organizations and experts in the field to unravel that potential. With 5G entering the market, AI will get the much-needed boost to finally take over the multitude of verticals and solutions that the current tech market is offering. AI will become as necessary as a cybersecurity profile or the internet connection to help organizations grow at an unprecedented rate and stay ahead of the competition.

NFTs and Blockchain: Despite many challenges being posed against NFTs and Blockchain, the trend is not dying down. With many governments, organizations and the public embracing blockchain technology for various purposes, this trend is here to stay and grow. Increased knowledge sharing will help more people understand and accept the technology and utilize it for bettering their product lines and solutions.

AI/ML, IoT, and Computing in 2023

Cybersecurity, network security, cloud services and data management are some of the verticals that will be aided by AI/ML, IoT and other computing tools. These tools and verticals have always been a focus at TechnoBind. While data is proving to be the hero, the villains here are mainly attacking through the virtual arena. With the number of endpoints increasing and various work models existing (remote, hybrid, gig employees, etc) the chances of security breaches occurring through internal channels are also high. Being a vendor, we aim to introduce and educate our customers as much as possible on the much-needed cybersecurity solutions and products. Keeping these aspects in mind, we definitely vouch that AI/ML, IoT and computing technologies will play a bigger part in strengthening the current cybersecurity tools. The rate of data generation and security threats cannot be managed by any number of staff members. To combat this problem, companies need the help of technology and these emerging technologies are the right answers.

2022 and 2023 in terms of business

 2022 has been a year of reckoning for us at TechnoBind. Coming out of the pandemic, we are seeing a big endorsement of our core philosophy and what we have been advocating all the while with the partners. It is very clear now – as long as your conversation with the customer is not about the customer’s problem and how you can solve it for yourself, one is not in the game.

In fact, all our partner enablements have been on these lines. We believe in educating the partner sales reps in terms of the current business challenges for the customer and how a particular technology can solve that problem of his. This is seeing a lot of traction with the partners as seen in the significant wins we have had across all technologies.

Also from the market perspective, we in India are well poised to see a big uptake in customers’ investments in their Digitisation projects and this augurs well for our partners and eventually us for business.

So, 2023 will be a great opportunity for all!!

Sougandh K.M, Country Manager of India, Universal Robots

Sougandh Major Tech Trends to Shape 2023

 Artificial Intelligence: Artificial intelligence has been available on the market for a few years and has become a part of our daily lives, from voice search to web navigation, ordering groceries, and so on. Unlike traditional AI, adaptive AI systems can rewrite their own code to adjust to changes in the real world. Adaptive AI systems strive to constantly retrain models or use other mechanisms to adapt and learn within runtime and development settings, making them more adaptable and resilient to change. However, adaptive systems will eventually enable new methods of doing business, opening doors to new business models, goods, services, and channels.

Intelligent Robotics: Robots can use real-time information and optimise jobs due to the incorporation of AI into robotics. Startups integrate machine learning, dynamics modelling, reinforcement learning, computer vision, and more. Large datasets and real-time data are also used to train the robots to become more accurate and effective. They are therefore better able to sense their surroundings and distinguish objects more quickly, allowing them to independently navigate. Robots powered by AI are being used in manufacturing to automate repetitive operations, including 3D printing, picking and arranging parts, and quality checking.

Industry 5.0: Industry 5.0 is the most recent industrial revolution, focusing on human-machine collaboration as opposed to Industry 4.0, which focuses on mechanical automation. Human and societal value will be prioritised in Industry 5.0. This revolution gives an industry vision that goes beyond efficiency and productivity and emphasises the industry’s position and commitment to society.

Sustainability: Consumer preferences have changed over time, and so have investor preferences. After profit and revenue, investors place sustainability as one of their top goals. To accomplish sustainability targets, leaders must invest more in new solutions that solve environmental, social, and governance demands. Organisations require a sustainable-technology framework that improves the energy and material efficiency of IT services while also enabling organisational sustainability through traceability, analytics, renewable energy, and artificial intelligence.

An ecosystem of technology: End users and customers are demanding an extensive ecosystem where a wide range of components and technology is available. For instance, a superapp is an ecosystem of micro apps with different activation choices for consumers to choose from in order to provide consistent and individualised app experiences. Super app combines several application services such as messaging, payment, e-commerce, and so on. By picking and installing their preferred mini apps, Superapp users can create customised user experiences (UXs) (focused on performing a single task). Chatbots, Internet of Things (IoT) technology, and immersive experiences. In the case of Universal Robots, the company has an ecosystem of independent businesses growing around the cobot technology, creating a fertile ground for innovation.

Internet of robotic Things: Robotics focuses on production, interaction, and autonomous behaviour, whereas the Internet of Things (IoT) enables sensing, monitoring, and tracking. The performance of connected robots is driven by edge computing platforms, which enable feedback-driven workflows by collecting and sending data there. Robots manufacturers can now relocate computing closer to the data source thanks to recent advancements in edge IoT. This makes it possible for robotic systems to use data that is nearly real-time and maximise task efficiency. Additionally, machine-to-machine and machine-to-humans communication between machines and people promote more effective human-robot collaboration.

2022 and 2023 in terms of business

Universal robots had a strong year in terms of business in 2022. One of the biggest achievements is that UR is one of the largest cobot producers in Odense, Denmark, which is a robotics powerhouse. The organisation has reached a new milestone by onboarding 1000 employees and opening 100 certified training centres in 23 countries.

 UR has also added a new product, the UR20 cobot, the next generation of industrial robots. Recently, the UR20 cobot made its debut for the first time in Asia Pacific at the Collaborate APAC 2022 held in Bangkok. The UR20 cobot is just the beginning for Universal Robots.

UR has an extensive ecosystem of independent businesses, we are a company built on collaboration. Along with over 1,100 of UR partners globally, Universal Robots is set to achieve greater heights in the coming year. We are working closely with our partners to initiate activities in India. In fact, UR will be displaying the latest cobots and innovations at the International Machine Tool and Manufacturing Technology Exhibition (IMTEX) in Bengaluru on 19 – 25 January 2023. In the year 2023, we will be building a stronger presence in India, connecting with key industry leaders at events and conferences.

Nikhil Rathi, Founder & CEO, Web Werks

Nikhil RathiMajor Tech Trends to Shape 2023

According to reports, end-users will spend up to 88% of their time this year on mobile platforms utilising their favored apps. The more time individuals spend digitally, the more the servers and low-latency connection options telcos will require. Hyperscale data centers would provide the scale and connectivity required to keep up with rising usage.

Services will be distributed, deployed, and run across multiple resources in 2023 and beyond, including public clouds, private clouds, networks, and devices, all continuing to work around each other and provide a single service or set of services

To get the best of both public and private clouds, more businesses are turning to hybrid cloud deployments. The private cloud offers superior control and security, whereas the public cloud offers massive computing power. According to reports, 84% of mid-to-large businesses will have adopted a multi-cloud strategy by 2023, making it one of the year’s defining trends in cloud computing.

AI/ML, IoT, and computing in 2023

AI will be distributed and move toward the edge: Since AI algorithms and training work best with large datasets and auto-scaling compute clusters, public clouds have traditionally been a popular place to deploy AI. However, there is a growing need to deploy AI in a distributed and edge manner for a growing number of use cases. In these cases, additional stringent requirements in relation to latency, performance, privacy, and security make it necessary that some AI data and processing, both for inference and training, be near users and sources of data creation and consumption. AI deployments at the edge for both AI training and inference will accelerate, as well as an increase in as-a-service capabilities for infrastructure automation and orchestration of hybrid multi-cloud AI environments.

As today’s networks get more complex and even more distributed, the demand for Data Centers is starting to go through a dramatic shift. Availability remains the top priority, especially in Edge infrastructures, but the need to bring in low latency at all ends of the spectrum is rising manifold.

To ensure application performance and reliability alongside a connectivity model to access public and private services, Web Werks has outlined a blueprint of the most connected DCs in India and abroad through IMDC. It offers connectivity to all large carriers, ISPs, Internet Exchanges, and Cloud providers. Our Data Centers are operational in Delhi-NCR, Mumbai, and Pune, with more coming up in Bangalore, Hyderabad, and Chennai. Plus, our JV with IMDC expands our reach to a global landscape with Data Centers across APAC, UK, Europe, and the US.

Web Werks – IMDC offers a robust Cloud-ready platform named ‘Web Werks VMX’. It is an enterprise-class Cloud ecosystem that has been designed to withstand the most demanding workloads, requiring a secure and compliant operational framework with in-built benefits for network and storage. We offer the choice of network partners that offer a great throughput and low latency, backed by a superior system performance that instantly delivers data to business applications.

2022 and 2023 in terms of business

Web Werks’ focus will be placed on further developing its three existing markets in India immediately along with an expansion into Bengaluru, Hyderabad, and Chennai. Besides this, Web Werks also plans to set up edge facilities in Tier 2 cities. With all the upcoming projects, Web Werks plans to deliver advanced data security and cloud solutions to its customers.

In 2021, Web Werks partnered with Iron Mountain Data Centers which has a presence globally including The United States, Europe, and Singapore. In March 2021, the company announced an investment of 400 crores to set up its first standalone purpose-built greenfield data center with a 10MW capacity in Navi Mumbai. The facility will be operational in JFM’23.

Along the same lines, Web Werks also signed an MoU with both the Karnataka and Tamil Nadu governments worth Rs 750 Cr and Rs 700 Cr respectively to set up data centers in those states. In February 2022, Web Werks announced the acquisition of its first data center in the prime location of Whitefield, Bengaluru. In March 2022, Web Werks announced the acquisition of a standalone building that will convert to its first data center in the commercial business district of Hyderabad. Both the data centers in Bengaluru and Hyderabad will offer a power capacity of up to 7.5MW and IT load of 4MW and 6MW respectively and will be operational in JFM’23.

Recently, Web Werks, along with its joint venture partner Iron Mountain Data Centers, announced plans to invest Rs.197 crores in a new hyper-scale data center in Noida. Web Werks will be part of the approved data center parks approved by the government with additional investments to launch edge facilities in key cities in Uttar Pradesh. The construction of the new Noida data center will begin in 2022 with a 20MW gross power capacity.

Gaurav Bawa, Senior Vice President, WIKA India

Gaurav BawaMajor Tech Trends to Shape 2023

Technology and its right implementation is going to remain the most important focus not only 2023, but for the next 20 years. As industry adapts technology, it will also refine itself to provide curated solutions to businesses and enterprises. Riding on technology, sustainability and environment is going to become the centre of attention.

A few major technology innovations will be pertinent to the areas of:

Cybersecurity: As we invent technology and get connected to the metaverse, security of data, transactions, information will become a major challenge.

Artificial Intelligence: Without artificial help, it is impossible to crunch the huge repository of data that every smart system is generating. The software will see lots of innovation to become smarter than the inputs.

Customisation: Every platform will see their offerings and solutions being customised for the clients depending on different areas of operations, sizes and focus.

AI/ML, IoT, and computing in 2023

Artificial Intelligence, Machine learning, Internet of Things and Remote Computing are few of the essentials for monitoring and inference of the data that are being generated by the smart appliances. The entire emphasis of the system is to have a seamless and efficient productivity line with least impact on environment or generating minimum carbon footprint. In this effort the entire system is unified and cannot operate stand-alone.

As instrumentation major, our focus will not only be providing smart instruments for every industry that we cater to, but WIKA is an integral component of our customers’ business processes. Therefore, we look on ourselves not as a supplier of measurement technology components, but rather as a competent enterprise partner, offering comprehensive solutions in close co-operation with its customers. Individually fitted and accurately aligned to need of each customer and business processes.

WIKA’s measurement technology and product offerings are aligned not only to the new age technologies but to the smart instrumentation required by industries at every stage. Hence we even offer process consultancy, so as to offer the clients the best possible solution for automation and enhancing processes.

2022 and 2023 in terms of business

Year 2022 saw businesses adapting change and a lot of niches appearing. Many businesses also disappeared for good. It was a tech shake-up for the entire gamut of industry and services and the most agile has sustained. The same will follow through in 2023 as economy continue to resurge back.

WIKA has adopted the use of IIOT (Industrial Internet of Things) for supply chain traceability and efficiency. Blockchain enables the supply chain optimisation without missing the links at each point making it easier to negotiate with third parties and integrate financial and logistics services.

Technology led supply chain management not only ensures seamless efficiency, but also enables green footprint, making it a sustainable business case.

At WIKA, we will continue to focus on 3C’s—Customer, Customisation & Conservation. We believe that WIKA can support customers in best instrumentation not only selling the goods, but also helping them chose the right solution. Customisation of products according to the industry and need is going to become an important differentiator in business. Likewise, Conservation of business through predictive maintenance leading to efficient production management will lead to Sustainable processes with least impact on environment. WIKA takes pride in becoming Responsible Business Partner.

Balajee SowrirajanMD & Corporate VP, Samsung Semiconductor India Research

The semiconductor industry is constantly evolving, and transforming everything around it. As we usher in a new year, we will witness an increased market demand for higher-performing chip innovation.

Industrial Revolution 4.0 will further integrate technology at all levels in our lives, making hyper connectivity, hyper intelligence, and hyper data~ a reality. This implies a higher degree of co-creation between the hardware and the software to build disruptions like re-creating human senses to develop intelligent data connection, building ultra-reliable 5G communications, or paving the way for new-age storage solutions.

As we advance to build a product that is not just futuristic but reliable,  it is important to leverage our learnings into effective measures to build a future business roadmap.

Lastly, with ‘People’ at the heart of all the breakthrough innovations, we foresee the next chapter of semiconductor growth to have an increased emphasis on advanced skilling, job creation, and sustainability at the core.”

Anmol Singh Jaggi, CEO and Co-founder of BluSmart

EV Charging: If the lack of EV charging stations was the reason for lower EV adoption in India, 2023 is going to take everyone by surprise. We expect to see a spike in EV adoption this year with the rise in charging infra. Supportive policies, investments in development of products and technology will also drive up adoption of electric mobility. BluSmart has setup a robust and large EV charging network, which we will open to the world and emerge as a leading EV Charging Infra player in the market covering major metros of the country.

EV RideHailing: Mobility aka ride-hailing demand has fully swung back in 2022 and the growth in 2023 is going to take this ecosystem by surprise. While reliability and customer experience will be the driving force for the functional need called mobility, electric will emerge as the theme where the citizens of the cities we live in will look to do the good deed of their day by taking a cleaner mode of transport, thus making our cities more liveable. Having covered 130+ million kms on EVs and being the reliable mode of mobility in Delhi NCR and Bengaluru, BluSmart has received so much customer love this year and will be focusing on expanding our footprint to other major metros as well while stressing on the need for equitable and inclusive opportunity for both men and women driver partners alike in 2023.

EV investments: The Indian EV market, valued at $3.21 billion in 2022, is expected to grow to $113.99 billion by 2029, at a compound annual growth rate of 66.52%, according to a Fortune Business Insights report. The sky-high fuel prices and rising environmental & climate concerns are focusing minds on EV  startups like never before. 2023 looks like a year investors get real about funding sustainable Green/clean tech. This will scale investments in the EV ecosystem in India which will aggressively multifold EV adoption and EV startups’ growth and BluSmart expects to be the poster child of this green investments ecosystem.

Himesh Joshi, Co-founder and CEO, Ayu Health Hospitals

HimeshThe last two years have highlighted the gaps in our country’s healthcare infrastructure at various levels. Access to quality healthcare, pricing transparency and patient experience were major challenges the healthcare sector was facing. Most other sectors like travel, hospitality etc have overcome similar challenges by leveraging technology.

In 2022, we are glad that we could make a difference to this with our asset-light and tech-enabled platform by networking with small and medium-sized hospitals, standardising health care delivery, pricing, and enhancing the overall patient experience. Our focus on better patient experience has helped us achieve a Google rating of 4.7 across hospitals which is the best in the industry and we’ve also consistently scored an industry-leading 80%+ NPS. Apart from this, we could also create new job roles while most companies had to lay-off their employees this year.

We foresee asset light model further democratising the healthcare access for a larger section of economic population, in the coming years. This can also help encourage the private health system to meaningfully contribute to public health. Along with that, digitization, technology and a clear focus on patient experience can make quality healthcare easily accessible in India.


Nitisha Dubey

I am a Journalist with a post graduate degree in Journalism & Mass Communication. I love reading non-fiction books, exploring different destinations and varieties of cuisines. Biographies and historical movies are few favourites.

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