BT Group Launches GenAI Gateway Platform with AWS
BT Group’s Digital Unit has announced the launch of an innovative internal platform to help the company tap into the power of large language models (LLMs) from providers such as Anthropic, Meta, Claude, Cohere, and Amazon. The GenAI Gateway, built in collaboration with AWS and using Amazon Bedrock, Amazon SageMaker and AWS Professional Services capabilities, provides secure, private access to a range of natural-language processing and large language models, a critical tool BT Group will use as it embeds AI into the way it runs the business.
The use of GenAI Gateway platform will encourage BT Group engineers to use the right model for the right use case, at the right price, as it supports per-use case budget tracking.
A consolidated platform reduces duplication of effort and resources, as BT Group scales the adoption of generative AI. Application programming interfaces (APIs), security configuration and infrastructure management, can all be managed centrally, reducing the risk of error and the cost of maintaining separate LLMs for every use case.
GenAI Gateway, deployed on AWS, is accessed via secure APIs, like all the components of BT Group’s modular digital architecture. The platform supports prompt security, chat history, FinOps billing per use case, enterprise search, as well as use of multiple corporate data sources. Central privacy controls include separate tenants for each use case, the use of Personal Identifiable Information filters, the location of the data within the UK and the isolation of trained models from each other, protecting data in line with Group policies and relevant regulation. Guardrails are built into the GenAI Gateway, limiting the risk of jailbreaks or toxic interactions, filtering out queries that go beyond the remit of specific applications – ensuring both performance and ethical guardrails are built-in by design.
Gen AI Gateway is one of the several key enablers we are deploying to enable BT Group as an AI-enabled enterprise, and we will also use our “data fabric” data management platform to help enforce governing policies for how data can be used, as well as to manage access control and data sovereignty restrictions.
Deepika Adusumilli, Managing Director, Data & AI, BT Group’s Digital Unit said: “AI is helping us reimagine the future of our company. We believe that where our data is a constant, we need flexibility with our LLMs. GenAI Gateway allows us to tap into this powerful new set of technologies at scale, in a way that is safe, responsible, flexible and scalable, delivering the ambition we have for AI to unlock the human potential within BT Group, today and in the future.”
