Capgemini, Sogeti, and Micro Focus have released the 12th edition of the World Quality Report 2020-21 (WQR) which shows the steady evolution of quality assurance (QA) from a backroom discipline to an integral part of wider enterprise digital transformation. Contributing to business growth and business outcomes was the highest-rated objective for testing and QA at 74% – up 6 percentage points from 2018.
“Despite the challenges brought about by COVID-19 it’s been a promising year for orchestration and quality assurance in the enterprise,” says Mark Buenen, Global Leader of Digital Assurance and Quality Engineering Services at Capgemini Group.
Raffi Margaliot, Micro Focus Senior Vice President and General Manager for Application Delivery Management, said,“QA teams are being spread thinner than ever before, and have responded by accomplishing more with less. This has helped them prepare for the challenges posed by the COVID-19 pandemic, which have accelerated new digital transformation initiatives and boosted those already in progress. This year’s World Quality Report offers a unique insight into how software quality organizations are adapting to the new normal and the escalated urgency for modernization. Progress has been made across the board, and our customers are now looking to expand automation across their organization, and enhance automation through increased adoption of AI.”
“In the wake of the COVID-19 outbreak, there has been a major shift in the strategic focus of Indian enterprises. Business continuity and customer retention have become watchwords for organizations across all industries. This has made Quality Assurance an integral part of the business decision-making process. The report highlights how AI-led automation provides an unparalleled opportunity to optimize the QA process, enabling organizations to deliver high-quality services at scale and pace while maintaining agility and streamlining their operations,” said, Saurabh Saxena, Country Director, Micro Focus India
The WQR 2020 highlights that expectations from QA have been increasing with an upward trend across various strategic objectives including the need for QA to support business growth and the importance of ensuring end-user satisfaction. There has been steady and promising progress hindered only slightly by recurring struggles, also noted in previous editions, that include skill gaps and getting a return on investment on test automation.