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Customer Satisfaction Depends on Reliable Machining Processes

When planning and implementing machining processes, manufacturers generally focus on manipulating elements of their internal operations and may lose sight of the end purpose of their work: assuring customer satisfaction.Customer Satisfaction

To a great extent, customer satisfaction is based on minimizing the time between the placement of the customer’s order and delivery of the finished product. In the past, manufacturers minimized lead times by machining thousands of identical parts and creating large inventories from which they could ship products immediately. This low-mix, high volume production (LMHV) scenario enabled manufacturers to meet customer needs in a timely way throughout gradual development of the machining process and unanticipated production errors and interruptions.

Today’s market requirements, however, are radically different. Customers increasingly order small batches of products tailored to specific needs. As a result, manufacturers rarely make long production runs. Groups of duplicate components are not produced in the thousands, but rather in hundreds, tens or even single units. This high-mix, low-volume (HMLV) scenarios leave no room for ongoing process development or unanticipated interruptions. Manufacturers are under pressure to develop machining processes that are totally reliable beginning with the first part. Immediate speed, consistency and predictability are paramount.

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Niloy Banerjee

A generic movie-buff, passionate and professional with print journalism, serving editorial verticals on Technical and B2B segments, crude rover and writer on business happenings, spare time playing physical and digital forms of games; a love with philosophy is perennial as trying to archive pebbles from the ocean of literature. Lastly, a connoisseur in making and eating palatable cuisines.

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