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Digi-Key Updates Online Returns and Order Issues Portal

Digi-Key Electronics has enhanced its online returns and order issues portal for customers.

DigikeyThe updated portal offers a more user-friendly model that allows international customers to fully self-service returns including printing return shipping labels, making corrections, submitting part shortage requests, and resolving order issues.

“This revamped user experience is designed to make it easier than ever for customers to take care of returns and resolve order issues,” said Marie Sander, customer service manager at Digi-Key. “The ability for customers to make returns with fewer clicks helps expedite the customer service experience, without losing the personalized touch Digi-Key provides, just one of the ways we continue constantly enhancing the customer service experience.”

Digi-Key customers, both guests and registered users, can access the enhanced returns portal by providing the email address, invoice number, and zip code associated with their order.

Users will then be able to describe the reason for their return or the part issue, along with the option to provide photos and print a return shipping label.

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Aishwarya Saxena

A book geek, with creative mind, an electronics degree, and zealous for writing.Creativity is the one thing in her opinion which drove her to enter into editing field. Allured towards south Indian cuisine and culture, love to discover new cultures and their customs. Relishes in discovering new music genres.

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