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Digital Experiences Can Make or Break a Brand in Today’s Era – Study

SAP

SAP latest report asserts only 8 per cent of customers unsatisfied with their digital experience would continue to remain loyal to the brand.

Latest reports have revealed how India’s best known brands can jeopardize customer loyalty over an unsatisfied digital experience.

The report states that only 8 per cent of customers unsatisfied with their digital experience would continue to remain loyal to the brand.

SAP SE in its latest report named India Digital Experience Report highlights how some of the country’s largest brands perform in delivering digital experiences to their customers.

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