Integrated Video Insights builds on Ericsson’s leading TV and media, big data and analytics, and consulting and systems integration portfolios
To transform the media industry customer ecosystems, technology platforms, business processes and networks, Ericsson launches Integrated Video Insights; a powerful data analysis toolkit that helps media players aggregate and analyze large amounts of data derived from users, video platforms, and networks.
With video content utmost viewers’ attention – the toolkit supports a comprehensive end-to-end framework addressing the need for big-data processing that spans all operational, commercial, and customer care aspects of the media business.
Using Integrated Video Insights, media players can improve their content commercialization strategy, identify the investments required to increase average revenue per user, and ensure their content is consumed under optimal conditions.
“As media consumption changes and new players enter the market, it is becoming increasingly critical for media players to have a complete 360-degree overview of their business. They need to understand and improve everything from the quality of their service to their customers’ content preferences and quality of experience. “With Integrated Video Insights, they can anticipate future operational needs, respond quickly to real-time issues, implement advanced, proactive customer care flows, and ultimately make better business decisions said Jean-Philippe Poirault, Head of Consulting and Systems Integration, Ericsson.“
Integrated Video Insights
Integrated Video Insights can be delivered as a standalone solution or as an expansion module for the Ericsson Expert Analytics suite. The Ericsson Expert Analytics product suite goes beyond traditional big data analytics by incorporating the TV and media, network and other domain knowledge that turns data into actionable insights for concrete use cases and drives swift actions that positively impact the operator’s bottom line.
Both Integrated Video Insights and Ericsson Expert Analytics leverage Ericsson’s deep industry experience and consumer research, and offer advanced customer experience management capabilities, including the delivery of actionable insights that drive new revenue growth and improve customer experiences.
As the demands on media players increase and new competitors influence consumer expectations, so the need for deep consumer and industry insights increases. Combining these insights with agile technologies, flexible deployment models and service approaches will enable media players to delight consumers every day.