Amid of the impediment in the Indian telecommunication territory, RedMango Analytics happens to deliver a sigh of relief by connecting mobile users with telecom service providers through its new mobile app Experience.Me and its consumer portal www.mobileindia.me.
Claimed to be designed specifically for Indian mobile consumer, the Experience.Me app allows mobile users to measure the quality of service provided to them by their telecom service providers across various services such as coverage, voice, data & video.
The step is reported as RedMango’s vision to render a seamless telecommunications sector in the country.
Available for free in iOS and Android App store, it streamline user grievances to operators within a few seconds without any hassle.
The application also monitors the user experience anonymously and prompts the user to provide feedback when it identifies poor service quality such as a call drop.
The company reports already to have successful user base of over 1000 on its platform.
Sharing insights on its services, Umang Shah, Co-Founder and Head-Innovation and Marketing commented, “At present, our primary goal isto reform India’s telecommunications sector by focusing purely on improving customer experience. We intend to streamline the communication between Consumers &Service Providers bybridging gaps in the communication processes that exist today. This can be achieved only by fulfilling the lack of automation in grievance resolution regarding network problems which negatively impacts customer experience.We are certain of providing effective and transparent ways for customers to measure &verify the resolution of their network relatedconcerns. We would like to sensitize the masses about our technology and services which can be used to convey their grievances to the mobile operators and potentially resolve them within minutes.Our target is to increase downloads to over 1 million users over the next quarter.”
Significantly, the consumer portal (www.mobileindia.me) is known to help compare individual mobile users experience with others in the same city. The portal provides details on the level of service that leading operators in the city provide their users. This helps the users make informed decisions on selecting a service provider that provides the best service in their locality as well asone that is best suited to their mobile usage.
Besides showing the quality of mobile service, the portal also publishes periodic ‘State of Telecom’ reports to measure the pace of user experience transformation in the Indian telecommunications industry.
“Our App eliminates the need to make tedious calls to customer care for network issues, thereby saving consumers the time and stress of answering lengthy queries. It also eradicates the possibility of human errors that could be caused by the customer care executives. The app is capable of independently testing and sharing experience on social media, andcan also independently verify if a problem is actually resolved.”added Umang.
RedMangov Identify and usher the real-time glitches with service providers through the developed data from the handsets, assisting the operators in analyzing this data to resolve issues faced by their subscribers through its web-based dashboards.