A major into customised Business Process Management (BPM), Firstsource Solutions Limited claims that it has been recognized with the Frost & Sullivan Asia Pacific Best Practices Award for Customer Value Enhancement in the Contact Centre Outsourcing domain.
According to the release, The Frost & Sullivan award was presented to Firstsource Solutions for its relentless efforts in ensuring customer value enhancement. It is also a testament to how the organization continues to proactively create value for its clients with a focus on improving overall return on investments.
Shalabh Jain, President and Chief Operating Officer (COO), Customer Management said, “Accolades such as these make me extremely proud of our people and the service we are providing our clients with. They also give us the credibility and the recognition we require to continue to attract new business and achieve our growth targets.”
The criteria for which Firstsource Solutions was evaluated included revenue growth, market share gains, leadership in new product introduction and innovation, breadth of products and solutions, customer acquisitions, and business and market strategy.