Foxconn, world’s leading manufacturer of computer components and systems, has announced that Accel Frontline has been selected as their warranty service partner for Motherboards in India. Braced with the selection of this new service provider, Foxconn aims to offer greater convenience and timely service for end customers and dealers who require post-sales support, thus enhancing the brand’s customer service offering.
Accel from its barrio will go on to provide warranty support across India for Motherboards covering key cities like Ahmadabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata Cochin and Mumbai apart from the existing service centers, which will give Foxconn a wider reach across the country thus making it easier for customers to address any concerns.
Aside from its large number of service centers, Accel Frontline will also make it easier for customers to receive and update their specific complaints or product replacements. A customer can now easily check on real time status of replacement product by calling VOIP no: 044-30724072, through SMS to “9941760006”, through Mobile Android app.
Soon Accel will launch Case ID creation through SMS for registered customers who have customer ID. This will reduce the waiting time for customers and help faster service. Customers can check service updates by logging on to Accel’s public URL – http://www.myservice.accelwms.in/ . They may also text their feedback to Accel Frontline on 9941760006 & for escalations customers can contact Foxconn by mailing: [email protected] .
Naveen Kumar, chief of operations, Foxconn (MEIA) alleged that: “Foxconn has always been known for its legendary reliability and excellent customer service. We believe it is important to ensure that all customer concerns or complaints are addressed immediately and efficiently. This is what sets Foxconn apart from other brands across the world. In keeping with our commitment to outstanding customer service, we have partnered with Accel Frontline because we are always looking to improve and exceed our own expectations. Our new service partners will add even more value in terms of reach and efficiency and we are delighted to have them on board. This is also an official announcement that Foxconn is no longer associated with earlier service provider Digicomp Complete Solutions ltd. / Regenersis (India) Limited.”
NR Panicker, chairman, Accel Frontline held that: “We are delighted to be service partners to the world’s leading brand – Foxconn. They have a stellar line-up of products and an excellent reputation in Computer and its Mother Board. We are confident that we will help to enhance Foxconn’s fantastic image even further by providing their customers with efficient and outstanding post-sales support.”