To assist CIOs and IT directors with greater insights and balance between empowering employees and meeting security and compliance needs – Fujitsu announces added powerful analytical capabilities to its Workplace Anywhere portfolio of enterprise managed workplace services. The analytics, based on Lakeside Software’s SysTrack, is sought to enhance Fujitsu’s premier 1,2 end user services by providing IT teams with insightful telemetry data.
The data provided by Fujitsu End-User Analytics answers essential questions including:
- When do we need to upgrade a user’s platform?
- Can the user be migrated to a new operating system?
- When can we retire an application?
- What impact will a system upgrade or replacement have?
- Are employee’s applications performing well?
- What quality of IT services are we delivering?
Commenting on the comprehensive enhancement, Karyn Jeffery, Head of End User Services, Global Delivery, at Fujitsu said, “Today’s workforce demands increasing levels of flexibility and mobility in terms of access to data and applications, and users expect a consistent experience, regardless of the device they are using. Managing an enterprise’s end user computing in such complex environments requires not only an agile and flexible framework but also access to empirical data to help manage application change and deploy new technologies.”
Touted to be armed with a detailed overview of all aspects of their workplace environment, CIOs are known make better implementation decisions and deploy available IT resources more effectively. Additionally; Data security, support, procurement and risk management can now be overseen from a central console.
These insights will be invaluable for CIOs and IT Directors who are currently faced with the prospect of having to upgrade many thousands of users to Windows 10 by the end of this year.
The new Analytical portfolio can easily pinpoint devices not capable of supporting the new operating system, enabling pre-emptive hardware upgrades where required to manage the rollout while minimizing any downtime or other inconvenience for users.
Tal Klein, Vice President of Strategy, Lakeside Software said, “Nearly half of the end user services budget is committed to delivering a quality experience to every single user. Unfortunately, traditional IT had no clear visibility into the user experience. Fujitsu end user analytics customers gain visibility into and control over the impact of technology on business productivity.”