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Genpact Accelerates Digital Transformation with New AI-Based Platform

Genpact Cora – an artificial intelligence (AI)-based platform that accelerates digital transformation for enterprises.

Genpact unveils Genpact Cora – an artificial intelligence (AI)-based platform that accelerates digital transformation for enterprises.

Genpact CoraGenpact Cora is a modular, interconnected mesh of flexible digital technologies. It touts to hone in on specific operational business challenges and tackles them from beginning to end, helping large global companies reframe and solve their most pressing real world business issues.

“In an environment being disrupted by new technologies and increasing competition, clients want to buy business outcomes, not just tools and products,” said Peter Bendor-Samuel, founder and chief executive officer, Everest Group, a leading analyst firm. “Genpact Cora is timely for an industry seeking digital transformation.”

As part of its ongoing strategy to drive digital-led innovation and digitally-enabled intelligent operations for clients around the world, Genpact has created Genpact Cora to provide the fastest path to driving meaningful transformation at scale.

Genpact believes it is the first in the industry to fully integrate automation, analytics, and AI engines – in a single, unified platform, embedded with and drawing insights.

Genpact Cora drives digital transformation in a planned and managed fashion, without sacrificing the governance security and investment protection that mature and established businesses need.

“Achieving enterprise impact from digital transformation is challenging with so many disparate, disconnected technologies in the market,” said NV ‘Tiger’ Tyagarajan, president and chief executive officer, Genpact. “Genpact Cora brings leading digital solutions together in one unified platform, combined with the process and deep domain expertise that comes from decades of experience running intelligent operations. The combined benefit creates connected intelligence for our clients at a previously unattainable level of agility and speed to predictive insight, that then drives outcomes.”

Genpact Cora has a mature application program interface (API) design and open architecture that includes Genpact’s own intellectual property as well as leveraging best-in-class providers, integrating advanced technologies across three key areas:

  • Digital Core: cloud, software-as-a-service, blockchain, mobility and ambient computing, robotic process automation, and dynamic workflow;
  • Data Analytics: advanced visualization, data engineering, big data, and Internet of Things (IoT);
  • Artificial Intelligence: conversational AI, computational linguistics, computer vision, machine learning and data science AI.

The Genpact Cora platform is the foundation for Genpact products and consulting services already in the market, with more than 1 million users processing over 1.1 billion transactions annually, providing unparalleled practical predictive insights and learnings on how to make transformation real and sustainable. It brings together Genpact’s original process and industry domain depth with new digital capabilities through its recent acquisitions of Rage Frameworks, PNMsoft, and others.

“Genpact Cora allows our clients to deploy leading digital technologies using a modular and scalable platform built on an open architecture that drives flexibility, agility, and long-term investment protection,” said Sanjay Srivastava, senior vice president and chief digital officer, Genpact. “And Genpact Cora reduces risks around errant robots and misapplied AI spinning out of control, through an integrated command and control hub that delivers the much-needed governance that business processes require.”

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