The Saga of Green Clinic leveraging remote IT for HIPAA
JACKSON, USA: Bomgar, a thespian in regard to enterprise remote support solutions, pronounced that the Green Clinic is expending its solution to afford secure, remote maintenance to employees and medical devices within the geographically discrete healthcare clinic.
Situated in Ruston, Louisiana, the Green Clinic was set up in 1948 and has subsequently advanced into a multi-specialty group practice with just about 50 physicians and aforementioned to using Bomgar, the Green Clinic’s IT department used LogMeIn Rescue and LogMeIn Central to deliver remote support to users, but the tools couldn’t bump into all of their necessities.
Into the bargain to support desktop and laptop computers, clinic personnel began to bank upon more comprehensively on smartphones and tablets to accomplish their work, and the IT department looked-for a remote support solution that could upkeep those devices as well.
“Because we’re a medical clinic, we can’t put support issues on the back burner,” reportedly said, Jason Thomas, IT director and chief information officer for the Green Clinic. Volumnising further that “Before Bomgar, when we got a call from one of our remote locations, we often had to send out a support rep to make sure the problem didn’t disrupt their work. It was a time-consuming and expensive workflow.”
Buttressed with nearly 450 employees and 700 devices to support, Thomas and his team contract a wide variety of support requests. Approximately three and a half years ago, the clinic’s IT department arrayed a full electronic records management system designed for its facilities. “We chose a Dell KACE appliance for IT system management as part of that records management solution,” Reportedly quipped, Thomas. Advancing further that – “Dell KACE was running a promotion at the time to demo Bomgar. Once we tried it, we knew it was the remote support tool for us. It gave us everything we had with the previous tools and a whole lot more.”
Security is an additional reason the clinic switched to Bomgar. “We have to be HIPAA compliant, so security underlies every single thing we do. We can’t afford to have patient information lost or leaked. Our Bomgar B200 appliance is hosted within our firewall, not out in the cloud like the remote support tools we used previously. It also integrates with Active Directory for password authentication,” believed Thomas. Moreover, Thomas appreciates that Bomgar’s Embassy feature empowers him to securely control and monitor vendor access to the clinic’s network. Using Embassy, Thomas can delineate privileges for each vendor that needs access to the Green Clinic’s network, regulating the systems they can access. Bomgar logs every action a vendor takes while on the network for auxiliary security.
Overall, Thomas accepts as true that Bomgar essays a fundamental role in supporting the undertaking of the Green Clinic. “Our product is not selling things to people. Our product is the care we provide to patients,” alleged Thomas. Rhetoricising further that “If a nurse is tied up at her desk trying to get the system to work, she is not seeing a patient. The doctor then falls behind and we’ve got people sitting in the waiting rooms longer than necessary. So it all comes down to getting our staff back to providing healthcare as soon as possible. Bomgar is essential to accomplishing that goal.”
