HP for the first time in India has launched a new service for its customers that offers hardware and software resolution within 24 hours of complaint registered on its consumer range of Notebooks. This range includes HP Pavilion, HP Envy, HP 15 and HP Stream Notebooks. The service can be availed in 65 cities including Delhi, Mumbai, Bangalore, Kolkata, Chennai, Pune and Ahmedabad.
With the ‘Next Business Day resolution service’, consumers can register their complaints via HP call centre. Then the service engineer will address the issue at customer site, within the stipulated time period.
“Today computing devices have become an integral part of consumers’ lifestyle and the maintenance and upkeep of the device is equally important. With our Next Business Day resolution service, we will address the client issues immediately and diminish the operational hassles.” said Ketan Patel, Director – Computing Category, HP PPS India. “We have always provided best-in-class after sales support to our customers and the Next Business Day Resolution offer is our next step towards fulfilling our promise to customers.”
The service provides hassle-free and quick resolution and ensures that the issues get resolved on priority.
It’s worth mentioning that, HP’s new resolution service will offer resolution on the issues without any extra cost, covered under the terms and conditions of the device during the purchase made by the consumer.