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Humans and Robots Will be Coworkers by 2020 – Report

New study reveals large disparities – in business performance and attitude – between artificial intelligence leaders and laggards; opportunities exist for companies that overcome internal barriers

A large majority of global companies that are leaders in artificial intelligence (AI) expect their employees will work comfortably with robots by 2020. Despite this optimistic outlook, a significantly smaller fraction of businesses is providing adequate reskilling and training to address technology disruption, according to a new survey of C-suite and senior executives.

Humans and RobotsThe study shows a striking disconnect between the expectations of how AI will impact the future of work, and the actions companies are taking in preparing their workforces and organizations for that future.

The research named, Is Your Business AI-Ready?, conducted by Genpact and FORTUNE Knowledge Group underscores that even in AI’s early days of enterprise applications, large gaps in behavior and performance exist between AI leaders (companies realizing the most impact from AI) and laggards (those reporting the lowest business outcomes from this technology). While 82 percent of respondents plan to implement AI-related technologies in the next three years, these disparities in success will only widen without adoption of critical widespread organizational change.

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