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IndianOil Launches Shared Service Centre with IBM

The IndianOil Shared Service Centre for Vendor Invoice Management is equipped with the latest digital technologies like optical character recognition (OCR), a vendor portal and ticketing tools.

Indian Oil Corporation Limited (IndianOil) has established its Shared Service Centre (SSC) for Vendor Invoice Management in collaboration with IBM Consulting.

IndianOil Shared Service Centre IBM
(L-R)Sachin Varma, Senior Partner, IBM Consulting, IBM Asia-Pacific; Liton Nandy, Executive Director (Information Systems), IndianOil; Ms. Lula Mohanty, Managing Partner, IBM Consulting, IBM Asia Pacific; Sandeep Kumar Gupta, Director (Finance), IndianOil; John Granger, Senior Vice President, IBM Consulting; Debasish Roy, Executive Director I/c (Finance), IndianOil; Kamal Singhani, Country Managing Partner, IBM Consulting, IBM India/South Asia.

IndianOil Shared Service Centre Vendor Invoice Management is a sizable digital initiative that synergizes invoice processing from a centralized office based in Noida (Delhi NCR).

Shrikant Madhav Vaidya, Chairman, IndianOil, speaking on the foray, said, “IndianOil has always been at the forefront as far as driving the nation’s digital agenda is concerned. We have been leveraging technology to serve and delight our stakeholders with excellence, and the SSC is another significant step in that direction. We believe it will lead to significant benefits for our business and improve the stakeholder experience.”

John Granger, Senior Vice President, IBM Consulting, said, “The SSC underscores the powerful impact of technology on companies with the size and scale of IndianOil. Helping deliver enhanced bottom-line growth, IBM is proud to be IndianOil’s long-standing strategic technology partner in its digital transformation. The collaboration leverages our deep industry expertise, the best of our global talent and world-class practices rooted in hybrid cloud and AI.”

Sandeep Kumar Gupta, Director (Finance), IndianOil, remarked, “IndianOil Shared Service Centre introduces centralized processing for accounts payable function across the length & breadth of India. The adoption of advanced digital technology supports enhanced vendor experience by increasing on-time payments and faster query resolutions.”

The center will be staffed by employees from both Indian Oil Corporation Limited and IBM Consulting’s Business Process Operations and is equipped to process over 1.5 million invoices annually.

This significant facility was inaugurated by Sandeep Kumar Gupta, Director (Finance), IndianOil in the presence of John Granger, Senior Vice President, IBM Consulting, Liton Nandy, Executive Director (IS), COIS, IndianOil, Lula Mohanty, Managing Partner, IBM Consulting, IBM Asia Pacific, Mr. Debasish Roy ED I/c (F), Rhq, IndianOil, Kamal Singhani Country Managing Partner, IBM Consulting, IBM India/South Asia, and officials of IndianOil & IBM teams.

The IndianOil Shared Service Centre for Vendor Invoice Management is equipped with the latest digital technologies like optical character recognition (OCR), a vendor portal and ticketing tools.

IBM Consulting will also deploy leading analytics and automation solutions to provide IndianOil with increased visibility of key process metrics.

The SSC will also make AI-enabled self-service chatbots available for vendors which can be leveraged to get updates on invoices & status of payments.

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Aishwarya Saxena

A book geek, with creative mind, an electronics degree, and zealous for writing.Creativity is the one thing in her opinion which drove her to enter into editing field. Allured towards south Indian cuisine and culture, love to discover new cultures and their customs. Relishes in discovering new music genres.

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