Bangalore: Intelliverse Telecom, a principal cloud-based communication solutions provider intended for businesses, today pronounced the launch of IntelliSync, a multi-channel cloud-based next generation contact centre solution suite, specifically designed for contact centre organisation of all magnitudes that can assist business radically bracing some “ Paradigm Shift” augment customer collaboration, power agent productivity, enhance efficiency and quality of customer service.
By way of all transactions being managed by a universal queue, a single interface for all customer interaction channels, this intelligent platform, in conjunction with multi-channel interaction management affords a high-value, low-cost contact centre solution for inbound and outbound environments.
Intelliverse is a forerunner in regard to cloud communications, using its own proprietary technology and best-in-class technology components. In the U. S large enterprises, counting many fortune 500 companies and banks, have been trusting Intelliverse’s scalable, proven and reliable communications solutions.
“IntelliSync’s contact centre solution is designed to engage customers across every channel, device and touch points, and effectively drives multi-channel customer service while reducing operational costs through efficiency gains”, held Mr. V. R. Kirubakaran (VRK), Country Manager, Intelliverse Telecom.
Rhetoricising further that – “The cloud-based, multi-channel inbound and outbound contact centre platform provides our customers a unified agent desktop with a 360 degree customer view, advanced analytics and reporting features.” Besides the enterprise level clienteles, the SME and mid-market customers can now have entrée to topnotch technology without spending a lot of money.
IntelliSync’s contact centre solution comes with a fully integrated Computer Telephony Integration (CTI) and the following advanced telephony features which reads in the order, as, viz:
• Predictive dialer capability
• IVR Module – skill based routing to attend to high priority customers
• ACD – intelligently routes inbound calls and easily integrate.
The solution also schedules outbound marketing campaigns, manages voice recordings with ease and proficiency, creates comprehensive reports meant for agent productivity, process efficiency, organisational performance, insight into customer interactions and metrics tracking.
IntelliSync streamlines the complex environment of today’s contact centres, making agents more efficacious, productive and satisfied, while at the same time improving the customer’s experience delivering measurable business results. All the advanced features are provided via secured cloud which from its barrio goes on to offer the following benefits instantaneously:
•Maximizes investment by utilizing the internet as secure global delivery system delivering high reliability at a low cost
•Minimizes unnecessary infrastructure, licensing and IT support cost