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Interactive Intelligence being game for organizational changes

Interactive Intelligence

DUBAI, UAE: Interactive Intelligence Group Inc., a global supplier of software and services designed to advance the customer experience and involvement, has gone ahead to create three C-level positions to further streamline its operations for enhanced global software and service delivery.

On record, all the three positions are being occupied by existing members of the company’s leadership team.

As said by Interactive Intelligence founder and CEO, Dr. Donald E. Brown- “As we grow globally, it’s increasingly important that we stay well-coordinated and communicate quickly and effectively. The creation of these three key roles will help us do that by consolidating functions across geographies.”

As part of these changes, former vice president of sales operations, Tom Fisher, is now chief services officer. Fisher, who joined Interactive in 2002, is currently responsible for the coordination of all on-premises and cloud services, plus client success, followed by education, support and professional services.

The company’s former vice president of North American sales, Paul Weber, is now chief business officer. Weber will endure to oversee North American sales, with the supplementary responsibility of managing the Interactive Intelligence lines of business for debt collection and contact center strategic planning. Weber joined Interactive in 1997.

Gary Blough, previously the company’s executive vice president of worldwide sales, is now chief international officer. Added to his role of supervising international sales is now the responsibility for coordinating all cross-departmental activities outside North America. Blough joined Interactive in 1997.

“The tenure of our senior leadership team is one of our competitive advantages, particularly in the often transient field of high-tech,” Brown alleged. Rhetoricising that – “Each of these three individuals who now carry C-level titles has proven his ability to manage in a fast-paced, high-growth business. The realignment of responsibilities will enhance our continued efforts to move up-market, grow our cloud business, expand internationally, and deliver innovative new products and services.”


Jawed Akhtar

A Journalist by interest and a Music Enthusiast by passion. Wedded to Mother Nature, Jawed indulges his aesthetics in travelling and reading books of varied genres. Having covered News stories for top Dailies in his formative years, that is, he is game for tryst with Technology at Techmagnifier.

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