Keysight Technologies has announced the enhancement of its KeysightCare program. The KeysightCare program is a scalable and comprehensive support model offering best-in-class test and measurement expertise through a dedicated, proactive single point of contact for instruments, software, application measurements, and tests.
This integrated the support model is now available with five tiers to meet the specific hardware, software, and technical support needs of customers.
Keysight released the results of a 3rd party survey that showed nearly all companies that design and develop electronic products experience costly and preventable delays related to test equipment configuration, maintenance, or training issues.
The survey found that 97% of respondents had experienced production delays that directly caused revenue loss to their business, and 90% of respondents said they would value access to testing expertise from outside the organization and that their test teams would work more efficiently with faster access to technical support experts and knowledge resources.
Keysight Care Technical Support, tailored to cover all Keysight instruments at a customer the site, regardless of performance level, use model, warranty period, or discontinuance status.
Since November 2018, classic Keysight Care Assured is included with the majority of newly delivered Keysight instruments and software.
Keysight Care Technical Support provides for committed response time from a live technical support expert, as well as access to technical expertise through the Keysight Care portal and a knowledge center 24×7, which contains decades of R&D expertise in thousands of technical articles and programming examples on leading-edge technologies.