Kingston Fortifies Services in India, Enhances Customer-Experience

Kingston has expanded its services footprint in India. Aimed to render enhanced experience for customers, partners and other stakeholders – the new announcement of Kingston’s is known as an effective measure to enhance its service to customers purchasing from the right sources in India.

“Channel partners know us for our long-standing goodwill and it is our responsibility to add value to the customer’s experience in the best possible way. We have always considered ‘Service’as an integral part of business and we urge customers to make a purchase from the right source to avail the array of benefits attached with Kingston products”, said Vishal Parekh, Marketing Director, Kingston Technology India.

Customers buying from the right source can visit more than 50 service centers in India with most of them offering functional screening facility on the spot.

To make the service delivery effective and prompt, select centers are said to have a dedicated counter for Kingston products.

The company even provides free Android App based updates to customers about service and products.
The company also continues to provide free technical support to even the non-customers.

Kingston claims to have maintained a consistent national Turn Around Time (TAT) of 80%to service customers on the same day, which is a sharp increase of 20% over the last year.

Taking a step further in enhancing the customer service experience, the company offers a pre-sales assistance for customers to help them in identifying and buying compatible Kingston product for their device.