Lava receives SAP ACE Award 2014 for customer experience service

Lava International the Indian mobile phone manufacturer has received the SAP ACE Award 2014- Best Run Award in Customer Experience-Service category in the Indian subcontinent for the development and creation of service delivery architecture using SAP Customer Service, SAP Enterprise Portal, SAP CRM and SAP Social Media Solutions.

Speaking about the achievement, Virendra Rai, Vice President and Head IT-Lava International Ltd said, “With changing times, we have become highly technologically dependent, whether at business systems or the products and services that are being offered to customers. This use of technology in the best possible manner has helped us to lay the foundation of superlative customer experience thereby establishing a differentiating factor in the market. Our work in different dimensions of Customer Service has given dramatic results in the form of improved response times, predictability and consistency of dealing with customers. It is imperative for businesses to invest in the best suited IT solution that leads to high Return on Investment (ROI) and other realized benefits. We are delighted to receive the SAP ACE Award in recognition of our pursuit of excellence in technology and hope to further better our edge towards the use of technology to boost business.”

The award recognises LAVA’s investment in technology to build an ecosystem of remarkable customer servicing. The ACE awards are an industry benchmark that recognize the best-run businesses in India and serve as SAP’s tribute to the customers who have used, learnt, innovated and leveraged the power of SAP solutions.