Mahindra Comviva has won the top honours at the coveted Aegis Graham Bell Awards. The Mahindra Comviva’s Optimizer 360 has been awarded under the Best Telecom category and mCare (Mobile self-service app) in the Best Consumer App category. The Aegis Graham Bell Awards recognise innovation in the field of Time (Telecom, Internet, Media & Edutainment).
Speaking about the achievement, Manoranjan Mohapatra, CEO, Mahindra Comviva said, “Innovation is core to Mahindra Comviva’s strategy. Our R&D center work round the clock to provide cutting edge products for the enhancement of our consumers overall experience. We are extremely delighted to be a recipient of Aegis Graham Bell Awards. Recognition of Mahindra Comviva’s innovative products at an industry scale reinstalls faith in our journey towards innovation.”
Both the offering from Mahindra Comviva enables MNOS improve quality of service offered to customers. The Optimizer 360 is an intelligent media optimization solution from Mahindra Comviva. It enables MNOs to target network congestion relief at different parts of the network during different times of the day, based on real-time invocation of business rules and policies. Unlike conventional techniques, intelligent media optimization selectively applies performance-improvement techniques, based on a combination of variables including – network, location, traffic, application, device and ARPU profile.
On the other hand, the mCare app facilitates the shift from a pure transactional-relationship to one focused on engaging customers by offering better service, and driving increased interactions with the brand. It also allows MNOs to improve engagement across multiple points in the customers’ journey from services discovery, purchase to post-sales support.