CHENNAI: ManageEngine, the real-time IT management company, declared that the standard edition of its flagship IT help desk software, ServiceDesk Plus, is now presented for free – with no restrictions, regardless of whether software runs in the cloud or on premise.
Formerly, the ServiceDesk Plus Standard Edition was free for up to five technicians/agents. The move reduces IT help desk expenses aimed at the 60,000+ companies that have from their barrio already adopted ServiceDesk Plus Standard Edition and offers other companies to do the same by adopting the ManageEngine solution.
Braced with more than 750 help desk solutions available in the market, organizations find it cumbrous to choose help desk software that meets both their feature and financial prerequisites. If they do find a solution that meets their feature and budget requirements, it often comes with restrictions or limitations grounded on the number of supported technicians, agents, tickets or users.
In response, ManageEngine becomes the first vendor to offer a fully-functional, IT help desk free of charge, with no restrictions on the number of agents, tickets or end users or on the amount of cloud storage supported. ServiceDesk Plus Standard Edition comes with full-fledged ITIL incident and knowledge management functionalities, counting extensive reporting and dashboard capabilities that cover the full life cycle of IT help desk tickets.