Mouser Bags Omega’s NorthFace ScoreBoard Award for Exceeding Customer Expectations
For the fifth straight year, Mouser Electronics’ has bagged the NorthFace ScoreBoard Award from Omega Management Group Corp.
The electronic components distributor major received a whopping 99 percent satisfaction score in achieving excellence in customer service and support in 2016.
Since 2000, the award has accolade annually to companies who, as rated solely by their own customers, exceeded expectations in customer satisfaction during the prior calendar year.
On receiving the award, Mark Burr-Lonnon, Senior Vice President of Global Service and EMEA & APAC Business at Mouser Electronics, said, “We have always taken great pride in consistently providing all of our customers with best-in-class service. This is a high honor. To receive it for the fifth time is extraordinary and due in large part to the dedication of our teams across the globe, who work hard to ensure that every customer is happy with their experience.”
“The NorthFace ScoreBoard Award recognizes organizations who not only offer exemplary customer service, but who also center their existence on a deep commitment to exceeding customer expectations,” said John Alexander Maraganis, President & CEO of Omega. “In 2016, more than 275 projects, many international in scope, were judged from scores of companies based in the U.S. and abroad. The majority of companies are repeat recipients, which shows that, despite the tough economy, implementing a CEM strategy is a reliable, proven way to achieve business success.”
“Due to its unique ‘customer-only vote’ criteria, the NorthFace ScoreBoard Award has been viewed from its inception as the only objective benchmark for excellence in customer service. Our research indicates that companies that consistently achieve a 4.0 rating or above, which we call the ‘Loyalty Zone,’ are succeeding in locking in profitable, long-term customer relationships, and this significantly raises the bar on their competitors,” added Maraganis.
Omega’s methodology measures customer satisfaction and loyalty levels on a 5-point scale (or equivalent) four times during the year in such categories as technical support, field service, customer service and account management.