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Mphasis to deliver offshore BPO services for SWBC

Mphasis to deliver offshore BPO services for SWBCMphasis has announced that SWBC a financial service company has chosen Mphasis to begin delivering offshore Business Process Outsourcing (BPO) services. SWBC believes that Mphasis is capable of managing the complex data validation process for its Lender Placed Insurance business.

Commenting on selected Mphasis, Mark Ulmer, Executive Vice President of Lender Placed Insurance Operations at SWBC said, “This is a critical juncture for us as we continue to grow at a rapid pace and are looking to build an even stronger technology foundation for future growth. Mphasis has a solid track record in delivering BPO services with strong domain knowledge in the insurance sector. In the first few months, we have shortened our cycle time from what was two-to-three days to one day, and we are seeing consistent improvement in our overall accuracy month over month.”

On the other hand, on getting associated with SWBC, Craig Gustafson, Vice President & Head of Business Development for Insurance for U.S. and Canada at Mphasis feels, “We are very excited to have SWBC as our business partner and to be part of their team.  Both parties are highly motivated to continue to improve upon processing times and overall customer satisfaction.”


Heena Gupta

A reader at heart, this girl loves to express through writing. Her ears perk up as soon as she senses any tech molecule in the air. With the ability to use and navigate typical technologies she becomes a complete tech enthusiast. This post graduate in Mass Communication lives in the world of gadgets. Fiction, history and cartoons keep her busy in the free time. Her urge to grow mixed with excellent writing skills forces us to have her as a part of our workforce.

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