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Matrix Simplifies Critical Communication Glitch of India Infoline (IIFL) – Case Study

Matrix Simplifies

Matrix solution simplifies the critical communication system of India Infoline; a doyen in BFSI industry operating through large retail model, serving more than 2 million customers. The company was impulsive to simplify the customer experience in high call traffic and precisely deliver financial services such as mutual funds, insurance and credits seamlessly.

Challenges

The company wanted a precise communication system that can support such heavy call flow and simultaneous calling for each of their employee, thus reducing communication delay.

Solution

Matrix along with its Delhi based channel partner – Corporate Tele  Systems  offered  ETERNITY LE as a Communication Solution with PRI trunk support to IIFL ’s  new  four  floored  office accommodating  600+  employees.  ETERNITY LE is a compact, single rack solution supporting up to 1500 ports and offers cutting-edge functionality eliminating the need of large power stations and multiple cabinets.

Simultaneous Calling for each employee in the office.

With the requirement of 50+ PRI trunk support, customer opted for ETERNITY LE for each floor of their office for simultaneous outbound calling.

Support to future scalability plans.

ETERNITY LE perfectly sufficed their present user requirement and still kept them open for future scalability plans, be it on trunk or user end.

Matrix

Results

  • Low Terminating Cost of PRI Lines as Compared to Analog Lines for Each User.
  • Reduced Concentration of Call Traffic by 40%.
  • Future-proof Solution with Scalability for Further Expansion Plans.
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Niloy Banerjee

A generic movie-buff, passionate and professional with print journalism, serving editorial verticals on Technical and B2B segments, crude rover and writer on business happenings, spare time playing physical and digital forms of games; a love with philosophy is perennial as trying to archive pebbles from the ocean of literature. Lastly, a connoisseur in making and eating palatable cuisines.

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