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Organizations Struggle to Make Progress with Their Digital Transformation Investments Reveals Capgemini Report

Despite making progress on evolving their customer experience, most organizations lack the digital and leadership capabilities to make digital transformation a success

The minority of businesses (say less than 40%) feel they have the digital and leadership capabilities needed to make their digital transformation journey a success.

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The report titled, “Understanding Digital Mastery Today: Why companies are struggling with their digital transformations” from Capgemini’s Digital Transformation Institute reveals that while companies are making progress on evolving their customer experience, they are struggling to transform their back-end operations. Furthermore, businesses are failing to create the strong digital culture needed to bring their employees into their digital transformation agendas.   

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Jyoti Gazmer

A Mass Comm. graduate believes strongly in the power of words. A book lover who dreams to own a library some day. An introvert but will become your closest friend if you share mutual feelings about COFFEE. I prefer having more puppies over humans.

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