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Ozonetel Launches Speech Recognition on CloudAgent


After Ozonetel successful procurement of the speech recognition business of Yantra Software – Ozonetel Systems launches Speech Recognition on CloudAgent, the Contact Centre Solution.  Ozonetel has spent close to a year rigorously testing the software with its platform using various dialects and trying to make the system foolproof before launching it to the end customers.

The procurement intended to merge the KooKoo platform so that KooKoo developers can start building speech applications for providing quality services at a lower cost to its customers.

Eminent Benefits:

  1. Businesses can market their services to rural population without having to worry about the education level of such target audiences.
  2. Banks can use speech recognition services to reach out to unbanked people to bank on feature phones using IVR and they can be authenticated using speech bio metrics.
  3. Urban audiences can now also use the speech recognition to go respond to the IVR prompts because they won’t have to keep moving the phone away from the ear to look at the keypad and feed in the digits. They can be using an IVR service even while driving.
  4. Ozonetel in its constant endeavour to innovate and provide the best technology solutions to its customers is now helping businesses improve the way they “speak” and “listen” to their customers.

The company claims that in comparison to Google & Siri, this might seem to be quite a basic solution but our approach to speech is to make it easily available to the end users without them knowing how speech recognition works. Ozonetel will be rolling out multiple domain specific word packs for cities/state, grocery, banking, insurance etc. These would be already trained and tested for accuracy, and our team will continuously monitor and improve it for better accuracy.

One can check out a small demo by calling 040-30247041. It will ask you to say a number from 1 to 9. Say a number from 1 to 9 and wait. The IVR will repeat the number spoken by you.

Further info:


Niloy Banerjee

A generic movie-buff, passionate and professional with print journalism, serving editorial verticals on Technical and B2B segments, crude rover and writer on business happenings, spare time playing physical and digital forms of games; a love with philosophy is perennial as trying to archive pebbles from the ocean of literature. Lastly, a connoisseur in making and eating palatable cuisines.

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