Pegasystems has signed an acquisition deal with Everflow. Everflow’s highly intuitive software will enable Pega clients to uncover and fix hidden process inefficiencies that often bog down organizational operations.
Combined with Pega’s market-leading AI-powered decisioning and workflow automation capabilities, this acquisition will help Pega deliver the most complete hyper-automation solution available for enterprises.
As business complexity continues to rise, process mining has emerged as a critical tool to help organizations streamline bloated and inconsistent processes that slow employee productivity and ultimately harm the bottom line. But two major limitations hold back process mining’s full potential: first, most process mining tools are too difficult to use and are understood only by technical business consultants; second, process mining by itself can’t fix process problems, it can only identify where those problems lie and suggest possible work arounds.
Everflow will provide Pega clients with an easy-to-use process mining solution that allows business people to analyze and optimize their customer and employee-related processes. It makes it simple for users to automatically model their real-world processes based on organizational activity logs. Then the software analyzes where those processes break down in the field and suggests ways to improve the approach. For example, a retail banking head may deploy Everflow to determine if customers are abandoning the bank’s mobile app when it takes too many clicks to complete a transaction, or an insurance executive may discover if back-office bottlenecks in the application approval workflow are slowing their underwriters down.
But the true power of Everflow’s elegant solution will be fully unlocked when combined with Pega’s market-leading platform for AI-powered decisioning and workflow automation – where these processes already live for many of the world’s leading organizations. When integrated, the solution will help Pega clients continuously monitor processes across the enterprise, identify process issues or deviations when they arise, and even fix them on the fly. This will evolve the process mining field beyond static modeling and deliver real-time process optimization, deploying true hyper-automation on an enterprise-scale to improve operations and customer experiences.
The new process mining capability is expected to be available for Pega clients on a limited basis in Q4 this year and with general availability early next year. It will be offered as an add-on capability to Pega Process AI™ – a set of Pega Platform™ capabilities introduced last year that uses self-optimizing AI and decision management to help businesses improve their operations in real time.