Braced with an aim to be able to augment its business competence, Pegasystems from its barrio has declared that- it has procured the assets of MeshLabs Software Private Limited. Pegasystems from its part will coalesce MeshLabs’ social listening, text analytics, in addition to natural language processing to be able to supplement to the standing capabilities in its market-leading customer service, marketing, plus case management solutions.
Alan Trefler, Founder & CEO, Pegasystems, alleged that, “Pega has always been focussed on providing optimal customer experience across channels, and today that includes social media. With MeshLabs technology, our customers will be able to extend their capabilities to further monitor social media streams, as well as other channels and data sources. The addition of MeshLabs into Pega’s unified platform will enable clients to immediately apply analytics and automate cases in response, delivering a real-time, personalized customer experience which is the core strength of our CRM solutions. With this acquisition, we also welcome the entire MeshLabs team to Pega.”
The pooled solution at the offing will facilitate organizations to be able to gather social content, as for instance tweets, followed by blogs, posts onboard Facebook or for that matter in other social communities, and to be able to enhance it by way of detecting language, topic, taxonomy besides sentiment to provide actionable social insight as well as intelligence. Buttressed with this exclusive mishmash, Pega’s clienteles can now monitor, triage, as well as respond to social content across all channels, and turn it into actionable social intelligence to swell customer engagement, increase customer retention and more efficaciously market as well as sell on social networks.