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Powered by AI, Cisco Unfolds Industry’s First Predictive Services

Cisco New offerings designed to manage growing technical skills gap through unique expertise, intelligence and automation


Cisco announces a new portfolio powered by AI dubbed as Cisco’s suite of predictive services. Engineered for IT departments, the new suite of predictive services anticipates IT failures, mitigates risk, reduces maintenance costs, and assists organizations in attaining the necessary skills to transform their businesses.

Delivering both advanced predictive and preemptive capabilities, Cisco’s new Business Critical Services and High-value Services offerings will enable organizations to invest more of their IT budgets on technology innovation amid a growing technical skills gap that poses an imminent threat to business continuity and growth.

“Today’s world is moving faster than ever, and to be successful, businesses must have the right blend of IT talent and services,” said Chuck Robbins, chief executive officer, Cisco.“By leveraging AI and machine learning to address critical IT issues, Cisco’s new services offerings will truly help our customers free up time to focus on the growing IT talent gap, and remain competitive into the future.”

Cisco’s new suite of predictive services differentiated by the unique expertise, intelligence and automation mitigates the impact of the skills gap and free technical staff to focus on accelerating innovation.

Alongside, Cisco also launched two new additions to the services portfolio: Business Critical Services and High-value Services.

These two new services offer the power and intelligence of AI and machine learning to optimize IT talent, knowledge and skills and allow organizations to solve their problems first and ultimately get closer to their end user/customer.

According to Cisco’s recent Services landscape report, the top benefits enterprise organizations are looking to achieve from IT services include filling key talent or skills gaps, gaining access to unique expertise or capabilities and refocus internal staff on other priorities. Additionally, the strategic challenges where IT services are most important in helping to address include allowing IT to focus on strategic priorities rather than keeping systems running and increasing the speed at which they implement new technology to support business priorities.

Cisco Services augments a team and provides the innovation, expertise, flexibility, learnings and dedication to service quality to help customers accelerate business growth while minimizing risk.

The offerings span every stage of IT lifecycle – from advisory to optimization to training and technical services and across every major IT architecture.

Cisco is enhancing its services portfolio to support its partners to deliver end-to-end customer solutions.

For Further info: here.


BiS Team

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