QuEST Global has been honored with the prestigious Prism Award 2019 in the Processes category by the American Payroll Association (APA).
The company received the award for implementing Robotic Process Automation (RPA) for payroll related communications in North America that saved countless man hours and reduced operational cost for the company.
This initiative along with other payroll best practices including performance checklists & validations and functional maturity programs, made QuEST Global the winner of the Best Practices Prism Award for Processes, making them the APA’s first international Prism Award recipient.
The new RPAs, implemented by the company across their 24 offices in North America, automatically sends out more than 100,000 emails a year to its employees sharing important information about payroll, helping them with timely processing of payroll and avoid repeated efforts. By implementing best practices in the areas of process, compliance, technology, business value, risk management, and people, the company was able to reduce lead time ensuring on-time closure of various action items related to payroll processing. Through these initiatives, the company was also able to reduce its costs, enhance operational efficiency and improve employee satisfaction.
Lauding the initiatives implemented by QuEST Global, Dan Maddux, Executive Director of the APA said, “QuEST Global effectively demonstrates how implementing new automated processes for payroll processing will help save a company time and money. Their efforts had a far-reaching impact on the entire organization, which made them a clear choice to receive our Prism Award”.
Expressing his delight, Rajendra Shreemal, Chief Financial Officer, QuEST Global said, “We are delighted to be the first company based outside the United States of America to win a Prism Award for its center in the US. This recognition is a testament to the work we do to continuously improve our payroll processes and create organizational impact. Acknowledgement from organizations like APA is fabulous and encourages us to implement more innovative ideas and keep on enhancing our payroll processes to make our employees happy in the years to come. The initiatives we have implemented as part of the payroll process has helped us to be the catalysts of change within the organization and delight all our stakeholders with speed and responsiveness, adhering to our culture pillars – Agility and Care for People.”
The Prism awards are presented by the APA to recognize organizations across the United States that demonstrate leadership in the following best practices categories: Technology, Management, Processes, and Overall Best Practices.
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