Rackspace Announces Fanatical Support for Office 365

Rackspace has announced to offer Fanatical Support and premium managed services for Microsoft Office 365, a cloud business productivity solution. Rackspace support for Office 365 is the newest addition to the Cloud Office at Rackspace portfolio.

Two new offerings include:

1. Fanatical Support for Office 365
2. Rackspace Managed Services for Office 365

It gives users the flexibility to choose from a broad set of fully-managed business productivity tools and offers managed services for Office 365, including a dedicated support team, on Office 365 licenses purchased via Rackspace or right from Microsoft for mid-market and enterprise consumers.

It’s worth mentioning that Rackspace has supported Microsoft Exchange for more than 8years, and this new announcement extends the relationship with Microsoft to support customers across the Office 365 suite.

Rackspace support for Office 365 will include two solution offerings:

1. Fanatical Support for Office 365 – Rackspace will sell and offer tier-one support for six Office 365 business and enterprise plans like Office 365 Business Essentials, Business, Business Premium, ProPlus, Enterprise E1 and Enterprise E3. Users will get free Microsoft Exchange migrations and Fanatical Support from a team of Cloud Office specialists.
2. Rackspace Managed Services for Office 365 – Rackspace will offer a premium level of support and advisory services for mid-market and enterprise-level customers on top of Office 365 plans either through Rackspace or Microsoft. This level of managed support includes Exchange migrations, onboarding and deployment assistance and tier-one troubleshooting, plus Advisory Services from a dedicated account team to configure Office 365 to best fit customers’ business IT needs.

“Microsoft Office 365 is one of the world’s most popular email and productivity solutions in the cloud, with a run rate of over $2.5 billion in 2014,” said Aziz Benmalek, vice president, Hosting Service Provider business at Microsoft. “As a leading managed cloud company, Rackspace is well positioned to offer premium support for Office 365 so customers have more variety when deciding on the support level that best suits their business needs. We are pleased to see Rackspace continue to expand our longstanding collaboration following them joining the Microsoft Cloud OS Network in November and now adopting Office 365 into their Cloud Office suite.”

Rackspace Office 365 offerings are presently in early access and available in the U.S. only. They will roll out globally in the second half of 2015.