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Royal Navy and RAF Select Pega’s Low-Code Software

Pegasystems has been selected by the Royal Navy (RN) and the Royal Air Force (RAF) to develop a new, joint low-code platform for candidate recruitment.

PegaThe new application will be built on Pega Customer Service Digital Customer Engagement Edition, a bespoke public sector application that will help the RN and the RAF to provide a better experience for both candidates and recruiters, significantly improve the existing recruitment cycles, and provide reporting analytics for greater insights on the process.

“With the prevalence of digital natives among the recruiting audience, there’s an expectation for an experience that matches the types of sophisticated digital journeys they experience in the rest of their daily lives,” said Hayden Stafford, president of global client engagement, Pegasystems. “We’re honored to help with this modernization effort and excited to see both Services realize the benefits of a fully automated recruitment process in fulfilling their targets.”

Group Captain Lizzy Nicholl, head of recruiting and selection for the RAF said: “Royal Air Force recruiters have never had such hands-on involvement in a major software development project, so a joint RN and RAF Recruiting IT System [RITS] is very exciting. Working hand in glove with Pega experts in building something so capable, which we can then maintain in-house, is a big step forward for us. That we are delivering this project jointly with the Royal Navy is a great bonus, the level of collaboration is excellent, and we are seizing every opportunity to adopt recruiting best practices from each other.”

The RN and the RAF typically receive interest from 180,000 candidates every year, resulting in approximately 60,000 applications from which they aim to recruit up to 8,500 service personnel.

The new application is estimated to help reduce the recruitment process for those candidates that wish to progress quickly to as little as 30 days.

Using a low-code approach to development, RN and RAF recruiters will be able to make future app changes themselves, becoming true citizen developers able to shape their process.

In addition, the new system will help support the Ministry of Defence ‘s (MOD) Defence Diversity and Inclusion Strategy 2018 – 2030 by leveraging data and analytics to track under-represented candidate groups’ progress and performance to better understand how they can accelerate the realization of their diversity targets.


Aishwarya Saxena

A book geek, with creative mind, an electronics degree, and zealous for writing.Creativity is the one thing in her opinion which drove her to enter into editing field. Allured towards south Indian cuisine and culture, love to discover new cultures and their customs. Relishes in discovering new music genres.

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