ServiceNow Unveils AI Innovations to Solve Enterprise Challenges
ServiceNow has unveiled a series of new agentic AI innovations to autonomously solve the most complex enterprise challenges. This latest breakthrough on the ServiceNow Platform acts as the AI agent control tower—one central location to analyze, manage, and govern the rapidly evolving world of agentic AI across every corner of a business. These advancements build on ServiceNow’s two‑decade expertise in driving exponential productivity across every person and every process by handling complex and ambiguous tasks that traditional automation cannot solve.
ServiceNow’s powerful new AI Agent Orchestrator ensures teams of specialized AI agents work together across tasks, systems, and departments to achieve a specific goal. In addition, thousands of pre‑built agents across IT, customer service, HR, and more, plus the new AI Agent Studio for building fully customized agents, are ready to take action and drive exponential productivity at scale. Unlike others, ServiceNow AI Agents and their capabilities are built directly into the single, trusted ServiceNow Platform, so customers’ existing investments in workflow, automation, and data power agentic AI from day one. With access to billions of pieces of information and fueled by millions of automations, knowledge sources, and tools, ServiceNow AI Agents redefine productivity without limits.
IDC1 projects that 50% of organizations will use enterprise AI agents configured for specific business functions in 2025. While this promises a future where AI agents lift the burden of repetitive tasks and give people time back to focus on what really matters, many of today’s agents are simply chatbots and not agentic. These single function AI agents fall short of this vision and further add to the hornet’s nest of complexity—fragmented processes and siloed information stuck in outdated systems.
Because ServiceNow built agentic AI directly into its platform, ServiceNow AI Agents have access to billions of pieces of information and millions of automations across customers’ instances. This enables the AI agents to quickly learn the company’s knowledge and start using it right away to take effective action. ServiceNow AI Agents understand and adapt to business needs and take autonomous actions to get work done. With its single architecture, single data model, and single platform, ServiceNow’s approach to agentic AI helps drive faster, smarter results across every business process.
Conducting the AI orchestra
In this new world of agentic AI, the ServiceNow Platform serves as the AI agent control tower—a connection layer across every corner of a business—enabling ServiceNow’s new AI Agent Orchestrator to elevate the way organizations operate, transforming groups of AI agents into a symphony working toward a common goal.
Unlike single function AI agents that complete only simple conversational tasks, the new ServiceNow AI Agent Orchestrator enables inter‑agent communication and centralized coordination. This ensures AI agents can efficiently share information and hand off tasks regardless of where the process starts, making them indispensable for managing complex workflows.
