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SKS Microfinance Limited Revamps Business Processes with IBM MobileFirst solution


IBM announces its successful deployment of IBM MobileFirst solution for SKS Microfinance Limited, an NBFC-MFI registered with the RBI. The solution has migrated operations from paper-based processes to a mobile solution resulting in enhanced customer service and productivity gains.

The microloans enable for low-income women across India used hefty paper-based processes to keep track of loans and enter that information into a ‘shared’ branch computer. The digital migration has fostered productivity, data-security and mitigated useless disburse.

Gyanendra Pawahanee, Director Sales and Service Line, IBM GTS, said, “IBM’s MobileFirst portfolio can help clients achieve greater efficiencies as they begin to transform their operations to take advantage of mobile technologies to engage more customers and grow their business.”

According to the release, the solution has addressed efficient way to provide and collect information, mitigate the duration of the meetings with loan recipients from 45 minutes to 30.

The solution included provision and deployment of 7,000 tablets across India (mainly rural and semi-rural), a help desk to manage these devices and software and services (IBM MobileFirst Device Procurement and Deployment Services and IBM’s MobileFirst Managed Mobility Services) to transform from paper-based to mobile digital services.

M. R. Rao, Managing Director & CEO, SKS Microfinance Limited asserts, “It was clear that IBM could provide deep mobile expertise, strong connections with ecosystem partners and a customized implementation for our specific needs. We have significantly reduced the time required to input information and reduce fatigue among the loan officers. The tablet solution enables us to accommodate growth while simultaneously improving our efficiencies. It also gives us a strong platform for moving our organization forward and delivering better services.”


BiS Team

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