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Pegasystems Partners with MuleSoft to Quickly Connect Pega Applications with Third-Party Data

Pegasystems and MuleSoft

MuleSoft’s API-based network helps Pegasystems user to integrate with third-party apps without coding 

Pegasystems announces availability of the MuleSoft Certified API specification to enable customers to quickly integrate Pega applications with nearly any third-party application, system, and device through MuleSoft’s Anypoint Platform. On the heels, the company has also aligned with MuleSoft Technology Partner Program.

With this partnership and API specification, it is now faster and easier for Pega users to connect this disparate data with Pega’s suite of Customer Relationship Management (CRM) applications and the Pega Platform.

This pre-built connectivity allows Pega clients to more quickly deliver satisfying customer engagements through Pega’s market-leading applications. By modeling the API with the RESTful API Modeling Language (RAML), MuleSoft gives Pega users a single, authoritative point of engagement with its whole ecosystem of developers and partners.

The MuleSoft Certified API specification for Pega will help speed integration in a variety of industry scenarios, such as:

  • Healthcare providers accessing patient health records to provide more proactive care;
  • Financial services companies tapping into legacy systems to speed customer onboarding, manage risk and compliance, and detect fraud;
  • Telecommunications companies gaining a more complete view of the customer across channels to provide better service and proactively detect customer issues;
  • Insurance companies retrieving customer data to underwrite policies and manage claims.

Pega’s end-to-end suite of CRM applications for marketing, sales, and service combines business rules engine with sophisticated and real-time artificial intelligence. Powered by the Pega Customer Decision Hub, Pega solutions enable clients to constantly anticipate customers’ changing needs and provide personalized recommendations throughout their journey. By engaging customers with the right message at the right time on the right channel, businesses can increase customer satisfaction while enhancing customer lifetime value.

Pega customers can now access the MuleSoft Certified API specification for free by visiting the Pega Exchange online marketplace at pdn.pega.com/exchange/components/mulesoft-connector. [Note: login required.]

In addition, MuleSoft customers can learn more about connecting Pega applications to their current software systems by visiting MuleSoft’s Anypoint Exchange at https://www.mulesoft.com/exchange/#!/pegasystems-raml

Pega and MuleSoft will demonstrate this integration for attendees at the HIMSS 17 Conference & Exposition, a leading healthcare industry event, next week in Orlando from February 19-23, 2017.

“While many vendors talk about how artificial intelligence will change the way businesses interact with customers, they first need access to disparate data locked in different systems,” said Don Schuerman, chief technology officer and vice president, product marketing, Pegasystems. “By partnering with MuleSoft, we can further break down these silos and more quickly provide our clients with actionable insights from our AI-powered solutions to improve the way they engage with their customers.”

“This partnership with Pegasystems will help some of the world’s leading enterprises quickly unlock invaluable information, enabling them to create an application network both on-premises and in the cloud,” said Brian Miller, vice president of business development, MuleSoft. “By reducing time spent on complicated integration projects, organizations can focus on delivering the best customer experience.”

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Niloy Banerjee

A generic movie-buff, passionate and professional with print journalism, serving editorial verticals on Technical and B2B segments, crude rover and writer on business happenings, spare time playing physical and digital forms of games; a love with philosophy is perennial as trying to archive pebbles from the ocean of literature. Lastly, a connoisseur in making and eating palatable cuisines.

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