Reliance Communications has entered into a seven-year deal with Ericsson. As per the deal the company will look after their wireline and wireless networks throughout the country. Ericsson will look after the field maintenance, network operations and operational planning of RCom’s 2G, CDMA and 3G mobile networks. This partnership will help Ericson to develop its association further with the operator and will also allow RCom to manage its footprint nationwide across all the 22 circles in India.
Ericsson will update Reliance Communication’s operations covering aspects like fiber, mobile networks and wireline access networks to Reliance Communications’ wireless and Global Enterprise Business, across differentiated product lines. This is the first managed service deal of Ericsson in the pan-India region, and the company will provide world-class customer experience using Centralized Network Operations Center.
Speaking about the deal, Suresh Rangachar, Head of Commercial, Reliance Communications, said, “We are happy to announce our partnership with Ericsson to manage our wireline and wireless network on a pan-Indian basis. Given the complexity of networks and the growing performance expectations from customers, we are banking on the experience, innovation and technical expertise of Ericsson to improve the productivity of our network and ensure customer satisfaction and retention by delivering superior network performance and service quality at optimized costs.”
On the other hand, speaking about its first pan-India managed service deal, Magnus Mandersson, Executive Vice President and Head of Business Unit Global Services, Ericsson, said; “We are excited to partner with Reliance Communications for this strategic multi-technology managed services deal. We have been managing their networks in north and west and are now pleased to extend this support to all 22 Circles. The growing uptake in the use of new technologies requires an increased focus on customer experience management, and that will be our focus as we take on this mandate. This is the first pan-Indian managed services deal for Ericsson and will help us consolidate our managed services leadership in India”.
The companies will also work in close association to recognize the opportunities to start new services and develop its existing businesses to help realize the full potential of its network.