It’s all about automation these days. Yes, even if you are on the cloud or getting social on social media and gauging its analytics. It’s all about meeting the demands via automation keeping the levels of business performance as high as possible. So, when CIOs look for a gear change or business transformation to meet significant cost reduction, the answer moves towards Application Support and Maintenance (ASM).
Where’s the problem?
As the results from the Gartner’s report in 2012 suggest, the most amount of spends within the company are done for maintenance and management. HCL Tech, a leading technological consultant major accentuated the need to have better solutions for companies by stating that the numbers had not changed in 10 years. The worrying factors highlighted were:
1. Additional costs that were allocated to meet the application support & its maintenance each year.
2. Reducing time taken to meet the incidents that occur due to the increasing complexity within the IT environment.
3. Need to meet IT innovation with every big spend through vendors.
4. Increasing value for business users through each spend.
5. Meeting application support via software-as-a-service.
The solutions-A Mix of LEAN process management with focused automation
Revolving around cost savings, most solutions for ASM can be met easily by dealing with it in a non-traditional way. The key objectives of all these factors should be lean and keeping total cost of ownership low. Re-engineering processes and systems, the concept of Alt ASM or alternative ASM revolves around understanding the root cause of the ASM, filling the gaps and reinventing the way the work had been conducted.
HCL Tech have innovated the concept of ALT ASM by resolving the key issues that are faced by CIOs in organisations. From removing costs that impact the business to ensuring that processes are streamlined with the implementation of LEAN processes, HCL technologies ALT ASM has impacted companies across critical sectors such as the pharmaceutical industry.