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The Top 3 Trends for IT Service Management in 2016 – Reports

IT Service Management

Delivering customer satisfaction will be a fundamental priority across the IT industry in 2016, said reports. Axios Systems unveils a latest report focusing on the perspectives of the industry’s top opportunities, from which partaken senior IT leaders from 16 countries said that the top IT opportunities of 2016 are:

  1. Process optimization (26% of respondents)
  2. Service Catalog / self-service (19% of respondents)
  3. Aligning IT with business needs (15% of respondents)

Delivering on these priorities can help minimize business costs and create new efficiencies. By focusing on improving processes, or helping business users resolve issues more quickly via a Service Catalog or self-service functionality, IT creates an increasingly positive customer experience.

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