The Telecom Regulatory Authority of India has decided to come out with new rules on the matter of call drops by next year. ATRAI official has said that the rules will impose higher penalty on the telcos offering inefficient services leading to call drops. The regulator imposed fine of about Rs 5 crore in 2013 on the service providers for delivers poor services. The maximum penalty imposed is of Rs 14.5 lakh on state-run BSNL for failing to meet 13 qualities of service parameters.
The regulator also imposed Rs 12.5 lakh penalty on Aircel and RCom for failing to meet the set parameters. The regulator released a report titled ‘Indian telecom services performance indicators’, which stated all 3G telecom operators surveyed had 14% call drops in June as compared to 9% in March. The report also highlighted that the 2G services said that, 24 of 183 service providers had call drops of more than the prescribed 3%. In the March quarter, only 6% of service providers reported call drops.
As per the, telecom industry, growing call drops are due to lack of airwaves and BTS towers, which are not sufficient to supply to the increasing mobile subscriber base which has touched 930 million.