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Two-Thirds of Retail Store Associates Believe They Can Provide Better Customer Service with Tablets – Survey

2019 shopper

A recent study showed that two-thirds (66 percent) of associates believe that if they are equipped with tablets, they could provide better customer service and improve the shopping experience.

The 11th annual Global Shopper Study released by Zebra Technologies also revealed, Fifty-five percent of surveyed retail store associates agree that their company is understaffed, and nearly one-half (49 percent) feel overworked.

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Niloy Banerjee

A generic movie-buff, passionate and professional with print journalism, serving editorial verticals on Technical and B2B segments, crude rover and writer on business happenings, spare time playing physical and digital forms of games; a love with philosophy is perennial as trying to archive pebbles from the ocean of literature. Lastly, a connoisseur in making and eating palatable cuisines.

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