Uniphore Software Systems launches the next version 2.0 of its speech analytics software solution, auMina. auMina is an ingenious analytics software solution leveraging real-time actionable business insights, measuring and continuously improving agents’ knowledge, demeanor, sales skills and adherence to processes and policies.
auMina enables contact centers drive critical business goals by analyzing existing speech data to identify trends, predict outcomes and prescribe business process improvements.
The new version allows users to enjoy enterprise class robust solution at dramatically low costs. It also provides a real-tangible return on investment and empowers businesses with the ability to accurately identify, analyze, predict and correct business problems in the shortest possible time.
Bringing on the next version, Umesh Sachdev, Co-Founder and CEO, Uniphore Software Systems said, “I am thrilled with the kind of response we have witnessed today from the eminent CEO’s, CXO’s, CIO’s and industry juggernauts. Speech analytics is next big disruptive technology and our latest product auMina will revolutionize the entire ecosystem byenhancing the response quality and customer satisfaction of the contact center drastically. ”
auMina supports over 25 Indian and International languages with an astounding 95% accuracy. With its real-time transcription and sentiment analysis of customer interaction, auMina is a generation ahead of the present industry technology.
The product is scheduled to launch during a multi-city roadshow starting in Delhi amidst of huge professionals.