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Uniphore Team Up with Global Innovators on Future of Contact Centers

Uniphore has partnered with global leaders, including Idiap Research Institute and Indian Institute of Technology Madras (IITM), and has joined the World Economic Forum’s (WEF) Global Innovators Community – an invitation-only group of the world’s most promising start-ups and scale-ups that are at the forefront of technological and business model innovation.

UniphoreThe multiple agreements entail the development of next-generation capabilities in advanced AI, machine learning, automation, and voice and video technologies to drive the transformation of contact centers and enterprises around the world.

“It is in Uniphore’s cultural DNA to innovate and collaborate, and associating with these global organizations is a testament to our core values. It will be truly exciting to see the level of scale, agility and sheer innovation that will come out of these global collaborations,” said Umesh Sachdev, CEO and Co-founder of Uniphore. “Through our initiatives with the research and educational institutes, we will not only learn from each other and drive innovation, but these relationships will help create a world-class talent pool, tasked with transforming the customer experience.”

Samith Ramachandran, SVP and Head of Technology at Uniphore said, “It is exciting to see both academic and world thought leaders come together and collaborate with Uniphore. We are thrilled to have such a strong network of professionals working towards common business and societal goals. At Uniphore, we thrive on innovation and there is no better time or place to be for new ideas, and technological innovation than right here, right now.”

Uniphore and Idiap will work together on new opportunities in both development and longer-term activities that focus on cutting-edge speech recognition algorithms, spoken language understanding, and multimodal integration of real-world signals for improved detection of emotion and other semantic and pragmatic applications.

Likewise, Uniphore also believes preparing the next generation of professionals and investing in its current workforce is an important step in ensuring a future-ready, healthy, and dynamic ecosystem.

Uniphore and IITM, specifically the Telecom Center of Excellence (TCOE) are collaborating to upskill employees and better prepare students for future careers.

The platform brings together key stakeholders from the public and private sectors to co-design and test policy frameworks that accelerate the benefits and mitigate the risks of AI and ML.


Aishwarya Saxena

A book geek, with creative mind, an electronics degree, and zealous for writing.Creativity is the one thing in her opinion which drove her to enter into editing field. Allured towards south Indian cuisine and culture, love to discover new cultures and their customs. Relishes in discovering new music genres.

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